Senior User Researcher

Government Recruitment Service; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A government department in the UK is seeking a Senior User Researcher to lead user-informed research initiatives. This role requires the ability to conduct comprehensive user research to improve government services while ensuring inclusivity. Responsibilities include guiding teams in agile design processes, communicating insights effectively, and fostering a collaborative research community. The ideal candidate must have extensive user research experience and a passion for improving services for diverse populations.

Qualifications

• Strong experience in conducting user research and supervising others.
• Understanding of inclusive research practices and methodologies.
• Ability to communicate findings effectively to influence team decisions.

Responsibilities

• Conduct user research and supervise the development of other researchers.
• Communicate user research findings effectively across teams.
• Support teams in applying the Government Service Standard.

Skills

User research

User-centered design

Agile methodologies

Communication

Job description

About us

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.

Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.

Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.

Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.

The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!

As a Senior User Researcher, you'll play a key leadership role in our User Centred Design Community working as part of a multidisciplinary team collaborating with teams across DBT. You will be conducting your own research, championing quality, innovation, and creativity in how we approach all aspects of design and how we bring concepts to life for stakeholders to effect change. Within your role you will understand the importance of inclusive research practices, taking pride in ensuring research is representative of a wide range of people and communities that DBT serve.

Senior User Researchers at the Department for Business and Trade plan, design and carry out research activities with users that help teams develop a deep understanding of the people that use government services, citizens, businesses, and government. User research informs policy, proposition, service, content, and interaction design so that services work well for users and achieve policy intent.

As a Senior User Researcher, reporting to a Lead User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities in larger teams and on complex government services.

Main responsibilities

You will:

• Conduct user research in complex subject areas, and supervise and develop other user researchers to ensure research practice is high quality, ethical, and safe
• Build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods
• Effectively communicate user research findings to the team and the wider organisation, to influence delivery
• Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups
• Take a dynamic role in the DBT user research community, helping develop and improve our practice across the department
• Help teams build services that apply the Government Service Standard, supporting teams to prepare for service assessments in line with GDS guidelines for building a good service
• Identify metrics and other data that’s available to support user research and use this data to enhance your team’s understanding of user needs
• Lead on planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of our services