Senior User Research Lead - Public Sector, Remote

Made Tech; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in Manchester is seeking a Lead User Researcher to drive user-centered service design in the public sector. You will lead research projects, mentor teams, and influence key stakeholders. The ideal candidate has a background in education and extensive experience in user research methodologies, with a focus on fostering inclusive practices. This position offers flexible working hours and comprehensive benefits.

Benefits

30 days paid annual leave

Flexible working hours

Paid counselling and advice services

Qualifications

• Experience with assessment‑based research and EdTech environments.
• Former primary school teacher preferred.
• Champion inclusive research practices and accessible service design.

Responsibilities

• Lead research deliveries and ensure successful outcomes.
• Build relationships with clients and stakeholders.
• Promote user‑centred thinking across the organization.

Skills

Experience in education settings

Proficient in research methodologies

Agile research processes

Analytical skills

Coaching junior team members

Job description

A leading technology firm in Manchester is seeking a Lead User Researcher to drive user-centered service design in the public sector. You will lead research projects, mentor teams, and influence key stakeholders. The ideal candidate has a background in education and extensive experience in user research methodologies, with a focus on fostering inclusive practices. This position offers flexible working hours and comprehensive benefits.