Senior User Experience Designer

SugarCRM; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading CRM solutions provider is seeking a Senior UX Designer to lead design initiatives for applications. The ideal candidate should have over 5 years experience, strong visual design skills, and proficiency in Figma. This role offers an environment that values team collaboration and professional growth, emphasizing the importance of user-centric design solutions.

Benefits

UK Pension Scheme

Private medical and dental insurance

Health & Wellness Reimbursement Program

Unpaid sabbatical leave

Educational Resources – Career & Personal Development Program

Various discount programs

Qualifications

• 5+ years of experience designing web-based application UIs (SaaS/B2B preferred).
• Proven ability to manage and prioritize multiple initiatives in parallel.
• Strong understanding of accessibility standards (WCAG).

Responsibilities

• Lead the end-to-end design of multiple features or product areas simultaneously.
• Collaborate with Product Managers and Engineers to define problem statements.
• Conduct usability testing, gather feedback, and iterate designs.

Skills

Visual design expertise

Interaction design

Strong communication skills

User research

Education

Bachelor's degree in a relevant field

Tools

Figma

Job description

We're hiring a Senior UX Designer who thrives in complex product environments and is confident leading multiple concurrent projects. You'll play a critical role in shaping elegant, scalable application experiences that align with business objectives, user needs, and platform strategy. While you'll receive direction and strategic input from UX leadership, you are expected to fully own the design process, delivery, and visual excellence of your initiatives. This role requires strong application UX expertise, outstanding visual design skills, and the ability to deliver thoughtful, structured solutions that align with well‑formed product requirements and broader product strategy.

What You’ll Do

• Lead the end‑to‑end design of multiple features or product areas simultaneously, ensuring quality and progress across each stream.
• Collaborate with Product Managers and Engineers to define problem statements, shape requirements, and frame the scope of UX work.
• Translate product and user goals into user flows, wireframes, prototypes, and detailed UI designs that scale across complex applications.
• Drive stakeholder alignment through clear communication, documentation, and cross‑functional collaboration.
• Apply and extend the design system to craft interfaces that are not only consistent and scalable, but also highly usable and visually compelling.
• Conduct usability testing, gather feedback, and iterate designs based on data and insights.
• Support and elevate team maturity by mentoring junior designers, sharing best practices, and modeling design excellence.

What Success Looks Like

• Independently drives the UX process from discovery through delivery across multiple initiatives.
• Maintains strong stakeholder alignment and communicates trade‑offs and rationale clearly and constructively.
• Consistently delivers visually refined, elegant, and practical design solutions that reflect both product goals and high visual craftsmanship.
• Demonstrates ownership and accountability, seeking feedback when needed but driving design decisions with confidence.
• Ensures designs adhere to the design system and collaborates in its evolution, working with other Senior Designers to enhance patterns, add components, and drive cross‑team alignment for a unified UI.
• Uses data, user research, and domain understanding to inform prioritization and design refinement.

Qualifications

• 5+ years of experience designing web‑based application UIs (SaaS/B2B preferred), with a strong portfolio of shipped products.
• Proven ability to manage and prioritize multiple initiatives in parallel while maintaining high‑quality outputs.
• Expertise in visual design, with the ability to produce interfaces that are elegant, accessible, and aligned with platform and brand standards.
• Mastery of Figma, including component creation, prototyping, and system‑level design.
• Deep understanding of interaction design, UX patterns, and data‑driven workflows in complex applications.
• Familiarity with accessibility standards (WCAG) and inclusive design practices.
• Strong communication and collaboration skills across functions and disciplines.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, and we are dedicated to adding new perspectives to the team.

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we're building a culture that values personal and professional growth—and we're proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Benefits

• UK Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Educational Resources – Career & Personal Development Program
• Various discount programs (i.e., travel, virtual exercise classes, etc.)