Senior Underwriter - Home Insurance

Lloyds Banking Group; Leeds, Halifax; Hybrid; GBP 43,000 - 49,000; Full time

Job summary

Lloyds Banking Group is seeking a Senior Technical Underwriter for home insurance in Leeds. This role involves leading claims oversight, supporting product changes, and mentoring staff. Ideal candidates have strong technical underwriting skills and a background in home insurance, with an emphasis on customer-first service.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

28 days’ holiday with bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Solid experience in home insurance or a technical underwriting role.
• Strong technical background with different general insurance products.
• Experience in household claims preferred.

Responsibilities

• Lead claims oversight and identify improvements in the claims journey.
• Support Feature Teams on changes to products or customer journeys.
• Handle complex cases and mentor team members.

Skills

Leadership

Decision-making

Collaboration

Commercial awareness

Communication

Proactivity

Education

DiP CII qualification

Job description

JOB TITLE: Senior Technical Underwriter – Home Insurance

SALARY: £43,803 - £48,670

LOCATION(S): Leeds / Halifax

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

This is your chance to bring your experience toa team of people who genuinely care about making home insurance better. We believe in doing things differently, putting customers first, and backing it all up with solid technical know-how.

Now, we’re on the lookout for aSenior Home Insurance Technical Underwriterto help us take things to the next level.

As Senior Technical Underwriter you’ll be our go-to expert for technical underwriting in home insurance. That means setting the standards, supporting the team with complex cases, and helping us build propositions that make sense for our customersandthe business.

You’ll work closely with claims, product, pricing and feature teams — and have a real say in how we do things. It’s a role with plenty of responsibility but also loads of opportunity to make a difference.

What will I be doing?

• Leading our claims oversight approach. Deep diving into the claims journey to identify indemnity and journey improvements, whilst also confirming the correct application of policy wording

• Supporting Feature Teams to deliver change to our products or customer journeys

• Setting, refining and implementing our underwriting approach for home insurance

• Handling complex or unusual cases and offering expert advice to resolve customer problems. Also supporting and mentoring other team members with their cases

• Ensuring policy wording, customer journeys and other documents are easy to understand and accurately reflects our proposition

• Use data and MI to analyse emerging themes and find opportunities for improvement. Gaining consensus from senior partners on your recommendations

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

We’ll be looking for someone with solid experience in home insurance, ideally in a senior or technical role. If you have strong technical underwriting background with a different general insurance product or expertise in household claims, we’d also like to hear from you.

• Strong leadership skillswhether it’s mentoring others in the team, leading technical discussions, or inspiring change, you’re someone others look to for guidance

• Confident decision-makeryou’re comfortable making calls on complex or unusual cases and can clearly explain your reasoning

• Collaborative approach you enjoy working with different teams and know how to bring people together to get things done

• Commercial awarenessyou understand how underwriting decisions impact the bigger picture and can balance risk with opportunity

• Excellent communication skills whether it’s writing clear guidelines or presenting to customers, you know how to get your point across

• Curious and proactive you’re always looking for ways to improve processes, products, and customer outcomes

• DiP CII qualification(or working towards it) would be a big plus for us. But if you’ve got the experience and attitude, we’ll support your learning journey to get qualification you need for the role.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.