Senior Underwriter Ansvar UK Brighton and Hove

The Benefact Group; Kemp Town Estate; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A financial services group is seeking a Senior Underwriter for their Brighton office. The role involves underwriting new business, providing exceptional customer service, and coaching team members. Candidates should have CII qualifications and a track record in customer service. The position offers a hybrid working model, competitive salary, and various benefits including significant pension contributions and annual bonuses.

Benefits

Competitive salary

Hybrid working

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme

25 days annual leave plus bank holidays

Health and wellbeing benefits

£200 annual personal grant to charity

Volunteering day per year

Full study support

Access to virtual GP

Enhanced maternity and paternity pay

Qualifications

• A proven track record of delivering exceptional customer service.
• Market, Industry and Company knowledge required.
• Experience in coaching and stakeholder management is advantageous.

Responsibilities

• Develop and underwrite new business profitably.
• Provide underwriting support at partner and customer sites.
• Manage individual work to meet objectives and SLAs.
• Act as a coaching point for the team.
• Address complaints and conduct audits as needed.

Skills

Exceptional customer service

Coaching within a commercial environment

Stakeholder management

Education

Cert CII

Qualified Dip CII or commitment to achieve

Job description

Ansvar, who are proudly part of Benefact Group, are looking for a Senior Underwriter to join our Brighton office. Your role will be to deliver exceptional customer service as part of the underwriting team, supporting Ansvar's "right first time" approach. Why join us? Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Develop, negotiate and profitably underwrite new business within own authority and in line with Ansvar strategy
• Provide embedded underwriting support at partner and customer sites if required
• Plan, prioritise and manage individual work to deliver agreed objectives and meet SLA's to deliver exceptional customer service
• Act as referral point for the team providing coaching and training in an appropriate time frame
• Use the appropriate method of communication (telephone, face to face) to support Ansvar’s right first time approach in order to maintain successful Internal and External relationships
• Act on individual audit results and agreed action plans within agreed deadlines to improve own performance
• Understand and operate within regulatory framework and identify and elevate any risks to the business
• Identify complaints, act upon them and resolve in line with company policy
• Conduct audits and provide feedback, coaching and training as appropriate
• Provide team manager support as and when required
• Manage a defined caseload

Qualifications

• Cert CII
• Qualified Dip CII or commitment to achieve within an agreed timescale
• Market, Industry and Company knowledge
• A proven track record of delivering exceptional customer service

What makes you stand out

• Experience of acting as a coach within a commercial environment
• Experience of effective stakeholder management within a commercial environment

Ansvar specialise in insurance to the third sector. We cover thousands of risks in the UK, and unlike other insurers, our products are specifically designed for the niches we insure.

Driven by our values of empathy, professionalism and trust, we hold a genuine desire to positively impact the communities we help protect. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size. We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We welcome applications from everyone. If you need any additional support during the recruitment process, let us know.

Benefits

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay