Senior Trust Medical Secretary - Neurosciences

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading NHS healthcare trust in Norwich is seeking a Trust Secretary to provide administrative support within their Neurosciences Stroke team. The ideal candidate will excel in communication, problem-solving, and organization skills while ensuring smooth interactions with medical professionals and patients. This dynamic role involves transcribing medical correspondence and managing inquiries with sensitivity. Join us to make a meaningful difference in patient care within a supportive healthcare environment.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Career development support

Qualifications

• Experience in a healthcare setting is preferred.
• Ability to handle sensitive situations with tact and professionalism.
• Proficient in audio/digital dictation and medical terminology.

Responsibilities

• Support communications between consultants, patients, and staff.
• Manage office administration for the clinical team.
• Transcribe correspondence using medical terminology.

Skills

Communication skills

Problem-solving

Organizational skills

Empathy

Job description

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust

Are you looking to work in a fast-paced environment and the opportunity to work in a large-multidisciplinary team, where you can make a difference and improve services for our patients? If so, we want to hear from you!

Care Group G at the Norfolk and Norwich University Hospital are looking for a motivated, forward-thinking and compassionate individual, to join the team as Trust Secretary in the Neurosciences Stroke team.

As part of this busy and exciting role, you will support the Department by acting as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate. Assist in the management of the office administration of the Consultant and designated clinical team. Provide an effective administrative secretarial service, ensuring continuity of service during absences.

The Norfolk and Norwich University Hospitals Foundation Trust (NNUH) is one of the leading healthcare providers in the UK, offering a comprehensive and dedicated stroke service. Our stroke department provides a full range of treatments and rehabilitation services to help patients recover and regain their quality of life.

At NNUH, we understand the unique challenges involved in stroke care. We are committed to delivering innovative, evidence‑based treatments while providing compassionate care to our patients and their families. Our multidisciplinary team works closely together to ensure each patient receives the highest standard of care in both acute and rehabilitation settings.

We are seeking an enthusiastic and experienced individual to join our team, playing a vital role in providing secretarial and administrative support within a busy but welcoming stroke department. The ideal candidate will be someone who enjoys patient contact and thrives in a dynamic, collaborative environment. You will be expected to deliver a high‑quality service in a performance‑managed setting, ensuring smooth communication and administrative support for our stroke care team.

At NNUH, we are dedicated to supporting the professional development of our staff. Whether your goal is to become an exceptional secretary or to advance further in your career, we will provide the resources and opportunities to help you succeed. Join us and make a meaningful difference to the lives of our stroke patients.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Responsibilities

• Deal efficiently and effectively with direct and indirect enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non‑routine information and non‑clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures.
• Attend to all communications (e.g. emails, faxes, investigation results) on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultant’s/clinical team’s attention.
• Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non‑routine correspondence independently.
• Assist patients and their carers by arranging translation/interpretation facilities.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Tuesday 2 Dec 2025.