Senior Triage Therapist

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization is seeking an experienced triage occupational therapist/physiotherapist to lead the team in Norwich. You will triage referrals and deliver high-quality therapy interventions. The ideal candidate will have excellent clinical and leadership skills. This role offers flexibility and aims to support patient care in their homes.

Benefits

Flexible working opportunities

Professional development and training

Qualifications

• Possess excellent interpersonal and clinical skills relevant to therapy.
• Experience in leading a team and managing work priorities.
• Familiarity with clinical databases is a plus, training provided.

Responsibilities

• Lead the triage team and provide supervision to staff.
• Triaging referrals for correct patient pathways.
• Conduct monthly data quality audits and process reviews.

Skills

Interpersonal skills

Clinical skills

Leadership

Communication skills

Education

Occupational Therapy or Physiotherapy qualification

Tools

SystmOne

TCES

Liquid Logic

Job description

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s 'compassionate, inclusive and effective leadership at all levels', the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you're familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.

You will primarily use your clinical skills, knowledge and communication skills to lead the team of therapy triagers in Norwich to provide a high‑quality triage service. You will also complete the triage of referrals for patients in their own residences.

For clinical visits, you will lead in the delivery of high standards of therapy interventions to patients within their own place of residence to prevent avoidable admissions and provide advice and support to enable patients to live in their own homes for as long as possible.

Triage will be the main priority at first, with the opportunity to complete clinical visits in time.

Ideally you will be familiar with the clinical databases SystmOne, TCES, and Liquid Logic, though training will be provided.

As a senior therapist it is essential that you can prioritise your own workload, possess effective communication skills, work as part of a team, and use your own initiative.

Working for our organisation

The Norwich Community Therapy Team consists of a Clinical Lead OT, Clinical Lead Physio, community OTs and physios and community assistant practitioners and therapy assistants. We are supported by our social‑care OT colleagues and managed by a service lead for therapy across health and social care.

Successful applicants will be supported within the team and receive regular supervision opportunities with a clinical lead therapist.

We are passionate about learning and development. The successful candidate will be provided with a comprehensive induction.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand‑alone NHS community trust in the country to be awarded the title.

Detailed job description and main responsibilities

Key areas of responsibility

• Triaging of referrals to ensure patients are placed on to the correct pathway.
• Lead the triage team on a daily basis, answering queries and providing formal supervision to staff once a month.
• Responsible for creating a monthly triage rota and covering annual leave and absence.
• Lead on the review of triage processes.
• Lead on completion of data quality audits.
• Participate in monthly supervision with clinical lead to give feedback on role and developments.

Equal opportunities – We are an equal‑opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the person specification). All sites are smoke‑free.

If you need this application in an offline format, please let us know.

Immigration status – Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self‑gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment – Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trust’s redeployment register.

DBS – If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health & Care NHS Trust or being recruited as an apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.

Job‑suitable skills and attributes

Do you have excellent interpersonal and clinical skills? Are you flexible, approachable and a team player?

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Norwich Place Community Therapy Team. We are looking for an experienced and reliable triage occupational therapist/physiotherapist to join us in providing high‑quality therapy services.

The service is operational during the following hours – Monday to Friday 0900–1700.

This is a new role for the team and if you thrive on variety in the working day, enjoy multi‑tasking, developing a service and also being part of a supportive team, then this role is for you.

Organisational context

On 1 April 2025, the boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high‑performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best‑in‑class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.

The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.

We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.