Senior Triage Therapist

NHS; Norwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare provider in Norwich is seeking a Senior Triage Therapist to lead the community therapy team. You will be responsible for triaging referrals and delivering high-quality therapy interventions. Ideal candidates will have a relevant diploma or degree, HCPC registration, and experience in triaging. This role requires excellent interpersonal skills and the ability to manage a variety of tasks in a supportive team environment.

Benefits

Regular supervision opportunities

Comprehensive induction program

Qualifications

• Experience of triaging.
• Evidence of continuing professional development.
• Experience of working with patients with multiple pathologies.

Responsibilities

• Lead the Triage team on a daily basis.
• Responsible for creating monthly triage rota.
• Lead on the review of triage processes.

Skills

Excellent interpersonal skills

Ability to manage stressful situations

Positive attitude towards flexibility

Demonstrate good IT and standard keyboard skills

Education

Diploma or degree in Occupational or Physiotherapy

HCPC registration

Tools

SystmOne

Job description

Norfolk Community Health and Care NHS Trust

Senior Triage Therapist

The closing date is 30 November 2025

The Norwich Community Therapy team are recruiting!

Do you have excellent interpersonal and clinical skills?Are you flexible, approachable and a team player?

An exciting opportunity has arisen for enthusiastic and motivated individual to join our Norwich Place Community Therapy Team. We are looking for an experienced and reliable Triage Occupational Therapist/Physiotherapist to join us in providing high quality therapy services.

The service is operational during the following hours -Monday to Friday 0900-1700 .

This is a new role for the team and if you thrive on variety in the working day, enjoy multi-tasking, developing a service and also being part of a supportive team, then this role is for you.

Main duties of the job

You will primarily use your clinical skills, knowledge and communication skills to lead the team of Therapy triagers in Norwich to provide a high quality triage service. You will also complete the triage of referrals for patients in their own residences.

For clinical visits, you will lead in the delivery of high standards of therapy interventions to patients within their own place of residence to prevent avoidable admissions and provide advice and support to enable patients to live in their own homes for as long as possible.

Triage will be the main priority at first, with the opportunity to complete clinical visits in time.

Ideally you will be familiar with these clinical databases; Systmone, TCES, Liquid Logic though training will be provided.

As a senior therapist it is essential that you can prioritise your own workload, possess effective communication skills, work as part of a team, and use own initiative.

About us

The Norwich Community Therapy Team consists of a Clinical Lead OT, Clinical Lead Physio, Community OTs and Physios and Community Assistant Practitioners and Therapy assistants. We are supported by our Social care OT colleagues and managed by a service Lead for Therapy across Health and Social care.

Successful applicants will be supported within the team and receive regular supervision opportunities with a Clinical Lead Therapist.

We are passionate about learning and development. The successful candidate will be provided with a comprehensive induction.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand‑alone NHS community trust in the country to be awarded the title.

Job responsibilities

Key Areas of Responsibility

• Triaging of referrals to ensure patients are placed on to the correct pathway.
• Lead the Triage team on a daily basis, answering queries and providing formal supervision to staff once a month.
• Responsible for creating monthly triage rota and covering annual leave and absence.
• Lead on the review of triage processes.
• Lead on completion of data quality audits.
• Participate in monthly supervision with Clinical Lead to feedback on role and developments.

Person Specification

Qualifications

• HCPC registration
• Diploma or degree in Occupational or Physiotherapy
• Evidence of continuing professional developing
• Experience of triaging

Skills, Abilities and Knowledge

• Ability to manage stressful situations
• Team Player
• Positive attitude towards flexibility to meet the needs of the role
• Demonstrate good IT and standard keyboard skills
• Concentrate when undertaking patient care & inputting data/patient records
• Knowledge or experience of SystmOne
• Ability to manage interruptions whilst triaging

Other

• Must have full UK driving license and have access to a vehicle
• Able to kneel, bend & stoop, and work in cramped environments
• Able to manoeuvre limbs of around 5-6kg
• Able to manoeuvre patients using handling aids

Experience

• Experience of working as part of an MDT
• NHS experience
• Knowledge of additional specialist areas through inhouse training & short courses
• Evidence of working at relevant level
• Experience of working with patients with multiple pathologies and delivering care plans designed to meet their needs
• Understanding of resource management
• Knowledge and understanding of own learning needs
• Previous community experience
• Experience of audit
• Knowledge of additional specialist areas through in-house training and short courses

Communication

• Good interpersonal skills
• Ability to communicate with members of the MDT
• Ability to communicate with patients who have complex needs
• Able to communicate effectively using the English language in both written and verbal forms
• Good observational and reporting skills

Personal and People Development

• Regular participation in supervision and continual professional development
• Previous experience of supervising other members of staff

Personal Attributes / Behaviours

• Highly motivated
• Tact & diplomacy
• Empathy & sensitivity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Norfolk Community Health and Care NHS Trust