Senior travel Couselor

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Aberdeen City; On-site; GBP 29,000 - 42,000; Full time

Job summary

A global travel management company is seeking an experienced Senior Travel Counselor in Aberdeen, Maryland. In this role, you will arrange domestic and international travel, provide insights to clients, and enhance their travel experience. Ideal candidates will have at least 3 years of travel counseling experience, strong industry knowledge, and proficiency in reservation systems. The position offers a supportive work environment and opportunities for professional growth.

Qualifications

• Minimum 3 year travel counselor experience.
• Ability to meet and maintain required performance standards.

Responsibilities

• Arrange domestic and international travel for clients.
• Be a trusted advisor by offering insightful recommendations.
• Interact with travelers to provide customer support.

Skills

Excellent Industry knowledge and reservation skills

Strong working knowledge of creating reservations

Knowledge of ticketing procedures

Proficiency in a minimum of one CRS

Job description

Senior Travel Counselor (180001XF)

Carlson Wagonlit Travel SatoTravel(CWTSatoTravel) is seeking an experienced and talented Senior Travel Counselor for our Aberdeen, Maryland onsite location. As a Senior Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

"CWT is a global company that feels like a small employer, where I'm valued and not just a number. I have had so many opportunities and there is still room to grow."

My Journey, My CWT

As the U.S. military and government division of Carlson Wagonlit Travel(CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight‑knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

You will delight the traveler/travel arranger and all CWTSatoTravel clients

• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems

You will strengthen the CWTSatoTravel brand

• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business

You will build CWTSatoTravel’s value

• Possess a strong understanding of travel trends and industry best practices
• Seek higher levels of performance continuously

Qualifications

• Minimum 3 year travel counselor experience
• Excellent Industry knowledge and reservation skills to create domestic and international reservations including air, hotel, rail, and ground transportation
• Strong working knowledge and understanding of creating domestic and single segment international reservations
• Knowledge of ticketing procedures
• Proficiency in a minimum of one CRS
• Ability to meet and maintain required performance standards

Americorps/PeaceCorps and other national service alumni are encouraged to apply

Primary Location

Aberdeen, Maryland

Employment type

Standard

Job Family

Travel Counselor

Scope

Regional

Travel

No

Shift

Day Job

Organization

Customer_Military & Government

Experience Level

1 to 3 years

Job Posting

May 8, 2018

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.