Senior Travel Consultant

Travel Trade Recruitment Limited; Southwell CP; On-site; GBP 22,000 - 27,000; Full time

Job summary

A travel agency is looking for an experienced Senior Travel Consultant to establish its new branch in Southwell. The role involves managing daily operations, building a customer base, and mentoring staff. You should have a proven sales record and at least 3 years of experience in Retail Travel. The position offers a competitive salary of up to £27k per annum along with 27 days of holiday per year.

Benefits

27 days holiday per annum

Company pension scheme

Discounted rates for personal holidays

Opportunity to travel overseas for business

Qualifications

• Minimum 3 years' experience in Retail Travel as a Consultant, Assistant Manager, or Manager.
• Proven sales record and excellent customer service.
• Passion for travel and people with initiative.

Responsibilities

• Launch and build the branch, developing a customer base for profitability.
• Manage daily operations, including staff oversight and customer service.
• Train and mentor staff on travel products and services.
• Monitor sales reports to identify trends and growth opportunities.
• Resolve customer complaints and maintain supplier relationships.

Skills

Sales driven

Customer service

Networking

Mentoring

Job description

Overview

Established independent Travel Agent, with a team of home-based Travel Consultants are now opening their second Travel Agency branch in a beautiful village North-East of Nottingham, not far from Newark. This travel agency focuses on luxury travel and tailor-made itineraries, and they are keen for a highly experienced Travel Advisor, or even Assistant Manager/Manager to join their new branch and get things up and running with a view to bring in a further Travel Consultants. Starting salary is up to £27k pa DOE, with a fantastic 27 days holiday and a Monday to Friday operations (some Saturdays in peaks periods).

Responsibilities

• As our Senior Travel Consultant, and brand guardian you'll strive for success and be well networked within the local community and surrounding area.
• From launching and building the branch, you'll be developing a new customer base in order to achieve overall branch profitability.
• You will understand the importance of building a retention strategy including seeking customer feedback scores through Trustpilot, as well as managing in-store marketing, and planning and hosting in-store events to engage with the local community.
• Manage the day-to-day operations of the branch, including overseeing staff, sales, admin and customer service.
• Sales driven you will lead the branch profitability by maximising sales and conversion.
• Develop and implement sales strategies including social media and local partnership opportunities to meet and exceed profit goals.
• Train and mentor staff to ensure they are knowledgeable about travel products and services, including apprentices.
• Monitor and analyse sales reports to identify trends and opportunities for growth.
• Assist with the maintenance of supplier relationships and generating special promotions.
• Resolve customer complaints and issues in a timely and professional manner.
• Stay up-to-date on industry trends and changes to ensure the branch is offering the most competitive products and service.
• Collaborate with senior leadership to develop company-wide initiatives and goals.

The Package

• Competitive starting salary of up to £27k pa.
• 27 days holiday per annum.
• Company pension scheme.
• Discounted rates for personal holidays.
• Opportunity to travel overseas for business.
• Monday to Friday operation outside of peak trading months.

Experience Required

• We are keen to hear from candidates with at least 3 years' experience within Retail Travel as a Travel Consultant, Assistant Manager or Manager, with a proven sales record, excellent customer service, a real passion for travel and people, plus heaps of initiative to help establish and grow the new branch.

Interested?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed)

Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.