Senior Travel Consultant

Travel Trade Recruitment; Southwell CP; On-site; GBP 22,000 - 27,000; Full time

Job summary

A luxury travel agency in Southwell is seeking a Senior Travel Consultant to lead their new branch. The role involves managing operations, developing customer engagement strategies, and maximizing profitability. Candidates should have at least 3 years of experience in Retail Travel, a strong sales record, and a passion for travel. Competitive salary up to £27k pa with benefits including holidays and a pension scheme.

Benefits

Competitive starting salary

27 days holiday per annum

Company pension scheme

Discounted rates for personal holidays

Opportunity to travel overseas for business

Qualifications

• Minimum of 3 years’ experience in Retail Travel as a Travel Consultant, Assistant Manager, or Manager.
• Proven sales record and excellent customer service skills.
• Passion for travel and people, with a strong initiative.

Responsibilities

• Manage day-to-day branch operations and staff.
• Lead branch profitability through sales maximization.
• Develop and implement sales strategies.
• Train and mentor staff on travel products.
• Monitor sales reports to identify growth opportunities.
• Resolve customer complaints professionally.
• Stay updated on industry trends.

Skills

Sales proficiency

Customer service

Staff training and mentoring

Understanding of travel products

Job description

Overview

Established independent Travel Agent with a team of home-based Travel Consultants opening a second branch in a beautiful village north-east of Nottingham, not far from Newark. This travel agency focuses on luxury travel and tailor-made itineraries, and they are keen for a highly experienced Travel Advisor, or even Assistant Manager/Manager, to join the new branch and get things up and running with a view to bring in further Travel Consultants. Starting salary is up to £27k pa DOE, with 27 days holiday and a Monday to Friday operation (some Saturdays in peak periods).

Job Description

As our Senior Travel Consultant, and brand guardian, you’ll strive for success and be well networked within the local community and surrounding area. From launching and building the branch, you’ll develop a new customer base to achieve overall branch profitability. You will understand the importance of building a retention strategy, including seeking customer feedback scores through Trustpilot, as well as managing in-store marketing, and planning and hosting in-store events to engage with the local community.

Responsibilities

• Manage the day-to-day operations of the branch, including overseeing staff, sales, admin and customer service
• Sales driven you will lead the branch profitability by maximising sales and conversion
• Develop and implement sales strategies including social media and local partnership opportunities to meet and exceed profit goals
• Train and mentor staff to ensure they are knowledgeable about travel products and services, including apprentices
• Monitor and analyse sales reports to identify trends and opportunities for growth
• Assist with the maintenance of supplier relationships and generating special promotions
• Resolve customer complaints and issues in a timely and professional manner
• Stay up-to-date on industry trends and changes to ensure the branch is offering the most competitive products and service
• Collaborate with senior leadership to develop company-wide initiatives and goals

The Package

• Competitive starting salary of up to £27k pa
• 27 days holiday per annum
• Company pension scheme
• Discounted rates for personal holidays
• Opportunity to travel overseas for business
• Monday to Friday operation outside of peak trading months

Experience Required

We are keen to hear from candidates with at least 3 years’ experience within Retail Travel as a Travel Consultant, Assistant Manager or Manager, with a proven sales record, excellent customer service, a real passion for travel and people, plus heaps of initiative to help establish and grow the new branch.

Interested?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on 0121 4509776 or [e-mail]. Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.