Senior Travel Consultant

Travel Trade Recruitment Limited; East Midlands; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading travel agency in East Midlands is seeking a Senior Travel Consultant to manage their new branch's operations. With a focus on luxury travel, the ideal candidate should have over 3 years in retail travel, demonstrating strong sales and leadership skills. The position offers a salary of up to £27,000 per annum, 27 days of holiday, and opportunities for professional growth.

Benefits

Company pension scheme

Discounted rates for personal holidays

Opportunity to travel overseas for business

Qualifications

• At least 3 years’ experience within Retail Travel.
• Proven sales record and customer service skills.
• Passion for travel and the ability to engage with people.

Responsibilities

• Manage day-to-day operations of the branch.
• Develop and implement sales strategies to exceed profit goals.
• Train and mentor staff on travel products and services.
• Monitor and analyze sales reports to identify growth opportunities.

Skills

Sales driven

Excellent customer service

Strong leadership skills

Ability to build customer relationships

Job description

Established independent Travel Agent, with a team of home-based Travel Consultants are now opening their second Travel Agency branch in a beautiful village North‑East of Nottingham, not far from Newark. This travel agency focuses on luxury travel and tailor‑made itineraries, and they are keen for a highly experienced Travel Advisor, or even Assistant Manager/Manager to join their new branch and get things up and running with a view to bring in a further Travel Consultants. Starting salary is up to 27k pa DOE, with a fantastic 27 days holiday and a Monday to Friday operations (some Saturdays in peaks periods).

Job Description

As our Senior Travel Consultant, and brand guardian you’ll strive for success and be well networked within the local community and surrounding area. From launching and building the branch, you’ll be developing a new customer base in order to achieve overall branch profitability. You will understand the importance of building a retention strategy including seeking customer feedback scores through Trustpilot, as well as managing in‑store marketing, and planning and hosting in‑store events to engage with the local community.

• Manage the day‑to‑day operations of the branch, including overseeing staff, sales, admin and customer service
• Sales driven you will lead the branch profitability by maximising sales and conversion
• Develop and implement sales strategies including social media and local partnership opportunities to meet and exceed profit goals
• Train and mentor staff to ensure they are knowledgeable about travel products and services, including apprentices
• Monitor and analyse sales reports to identify trends and opportunities for growth
• Assist with the maintenance of supplier relationships and generating special promotions
• Resolve customer complaints and issues in a timely and professional manner
• Stay up‑to‑date on industry trends and changes to ensure the branch is offering the most competitive products and service.
• Collaborate with senior leadership to develop company‑wide initiatives and goals

The Package

• Competitive starting salary of up to 27k pa
• 27 days holiday per annum
• Company pension scheme
• Discounted rates for personal holidays
• Opportunity to travel overseas for business
• Monday to Friday operation outside of peak trading months

Experienced Required

We are keen to hear from candidates with at least 3 years’ experience within Retail Travel as a Travel Consultant, Assistant Manager or Manager, with a proven sales record, excellent customer service, a real passion for travel and people, plus heaps of initiative to help establish and grow the new branch.

Interested?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.