Senior Travel Claims Lead - Large Loss Expert

CPS Group (UK) Limited; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing insurance services organization in Cardiff is looking for a Senior Travel Claims Handler. You will review, assess, and process complex travel insurance claims while managing a proactive caseload. The ideal candidate has at least 2 years of experience in travel insurance claims and excellent communication skills. The role offers a salary starting from £30,000, annual leave, hybrid working options, and several benefits, including a pension scheme and discounts.

Benefits

Salary from £30,000

Annual salary reviews

33 days annual leave

Hybrid working

Pension scheme

Discounted gym membership

Employee Assistance Programme

Professional development support

Qualifications

• Minimum 2 years' experience in travel insurance claims, with exposure to complex, major or large loss cases.
• Strong technical understanding of claims processes and policy interpretation.
• Exceptional written and verbal communication skills with a compassionate approach.

Responsibilities

• Review, assess and process complex or high-value travel insurance claims.
• Manage your caseload proactively, ensuring timely progression.
• Lead on negotiation and settlement of claims.

Skills

2 years' experience in travel insurance claims

Technical understanding of claims processes

Exceptional communication skills

Handling Emergency Medical Assistance

Attention to detail

Analytical and problem-solving skills

Ability to manage multiple priorities

Influencing and rapport-building skills

Job description

A growing insurance services organization in Cardiff is looking for a Senior Travel Claims Handler. You will review, assess, and process complex travel insurance claims while managing a proactive caseload. The ideal candidate has at least 2 years of experience in travel insurance claims and excellent communication skills. The role offers a salary starting from £30,000, annual leave, hybrid working options, and several benefits, including a pension scheme and discounts.