Senior Transition Manager

SmartRecruiters, Inc.; Newcastle upon Tyne; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid/Remote working

Training budget

Great Place to Work

Diversity & Inclusion

Job summary

Version 1 is seeking a Senior Transition Manager to lead onboarding into our Oracle Managed Services portfolio. You will drive end-to-end transition programmes, guiding governance, risk management and service readiness while partnering with Sales, Portfolio Directors and Delivery teams.

You will shape transition methodologies, contribute to bids, and mentor a team of Transition Managers to ensure smooth, low-risk transitions and high customer satisfaction across complex Oracle environments.

Qualifications

• Proven experience leading customer transitions, mobilisation programmes or service onboarding within a Managed Services environment.
• Strong leadership experience including building and developing high‑performing teams.
• Expertise in transition governance, planning, risk management, service readiness and handover.

Responsibilities

• Own end-to-end transition lifecycle from contract award to Business‑as‑Usual service operation.
• Provide executive oversight across onboarding and service expansion programmes.
• Define transition methodologies, governance frameworks and best practices.
• Lead transition governance meetings, steering committees and status reporting.
• Build trusted relationships with customer stakeholders and delivery teams.
• Assist with bids, mobilisation planning and transition costing.

Skills

Leadership

Oracle ERP

Service Delivery

Governance

Stakeholder Management

Commercial Awareness

ISO20000

ITIL

Job description

For over30years,Version 1has been aleading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awardsover the last 3 years
• 13 awards- UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as aleader in AI & digital transformation consultingwith global delivery footprint

With3,800+ peopleand revenues exceeding€347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Job Description

Senior Transition Manager

Lead Strategic Customer Mobilisation Across One of the UK's Largest Oracle Managed Services Practices

Where does this role fit into Version 1?

As Senior Transition Manager, you will play a pivotal role within Version 1's ASPIRE Managed Services organisation, leading the successful onboarding of customers into our Oracle Managed Services portfolio.

You will own and continually evolve the transition function, ensuring new customers and service expansions move seamlessly from contract signature into Business-as-Usual support operations.

Working closely with Sales, Portfolio Directors, Service Delivery Managers, Technical Managers and Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction.

Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one.

This is a highly visible leadership role, combining customer engagement, service delivery excellence, team leadership and commercial input. You will contribute to new business bids, transition planning and mobilisation strategies while helping to grow and mature Version 1's ASPIRE Managed Services practice.

Key Responsibilities

You will:

• Lead and evolve the Enterprise Applications Transition function within ASPIRE Managed Services.
• Manage and develop a team of Transition Managers and associated transition resources.
• Foster a high-performing, collaborative and customer-focused culture.
• Define and continually enhance transition methodologies, governance frameworks and best practices.
• Contribute to the strategic growth and maturity of the ASPIRE Managed Services organisation.

Transition Delivery & Governance

You will:

• Own the end-to-end transition lifecycle from contract award through to Business-as-Usual service operation.
• Provide executive oversight across customer onboarding and service expansion programmes.
• Ensure robust transition plans, governance structures, RAID management and communication plans are in place.
• Lead Service Acceptance Criteria reviews and Go/No-Go decision-making activities.
• Oversee knowledge transfer, service readiness, shadowing and operational handover activities.
• Manage risks, issues and dependencies to ensure successful customer mobilisation.
• Drive consistent delivery standards across all transition programmes.

You will:

• Act as the senior transition lead for strategic customer engagements.
• Build trusted relationships with customer stakeholders, delivery teams and incumbent suppliers.
• Lead transition governance meetings, steering committees and status reporting.
• Manage escalations and ensure a positive customer experience throughout the transition journey.
• Partner closely with Service Delivery, Technical, Portfolio and Commercial teams.

Commercial & Business Growth

You will:

• Support strategic bids, proposals and customer presentations.
• Provide transition estimates, mobilisation plans, resource forecasts and risk assessments.
• Contribute to transition pricing and commercial discussions.
• Help secure new business opportunities through strong transition leadership and customer confidence.

You will:

• Maintain and enhance the ASPIRE Transition Framework.
• Capture lessons learned and embed best practice across all programmes.
• Drive standardisation, automation and AI-enabled efficiencies within the transition process.
• Identify opportunities to reduce risk, improve scalability and enhance customer outcomes.

Success in This Role Looks Like

• Customers transition smoothly into ASPIRE Managed Services with minimal operational risk.
• Transition programmes are delivered on time, within scope and to agreed quality standards.
• Service Acceptance Criteria and Go-Live readiness milestones are consistently achieved.
• Customer satisfaction remains high throughout onboarding and mobilisation activities.
• Operational teams are fully prepared to assume Business-as-Usual support responsibility.
• Transition methodologies and governance frameworks continue to evolve and improve.
• The Transition Management team is engaged, developed and performing at a high level.
• The transition function contributes directly to customer retention, business growth and new managed services wins.

Qualifications

We're looking for an experienced transition, service delivery or managed services leader who can successfully mobilise new customers into a complex Oracle support environment.

You’ll bring:

• Proven experience leading customer transitions, mobilisation programmes or service onboarding activities within a Managed Services environment.
• Strong leadership experience, including managing and developing high-performing teams.
• Expertise in transition governance, planning, risk management, service readiness and operational handover.
• Experience leading steering committees, governance reviews and executive stakeholder engagement.
• Strong customer-facing skills with the ability to build trusted relationships and manage senior stakeholders.
• Commercial awareness with experience contributing to bids, proposals, mobilisation planning and transition costing.
• Excellent organisational skills, with the ability to manage multiple concurrent programmes and competing priorities.
• Knowledge of ITIL and service management best practices.
• Understanding of ISO20000, ISO27001 and governance-led service delivery environments.
• Strong ERP background, ideally within Oracle ERP, Oracle Cloud, E-Business Suite, JD Edwards or PeopleSoft environments.
• A continuous improvement mindset, with experience driving process optimisation, automation and service innovation.

Additional Information

Why Join Version 1's Oracle Practice?

• Join a global Oracle practice of700+ specialists, supported by500+ certified professionalsacross the Oracle ecosystem.
• Work onlarge-scale, multi-pillar Oracle Cloud transformation programmesfor some of the UK's most recognised organisations.
• Collaborate with ahigh-performing, market-leading Oracle teamrenowned for delivering complex enterprise transformation projects.
• Be part of an organisation that providesend-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deepOracle Cloud Infrastructure (OCI)expertiseto deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through ourStrength in Balanceand leadership development programmes, supported by quarterlyPathwayscareer reviews.
• Benefit from a substantialtraining and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through ourAnnual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as theBank of EnglandandBirmingham City Council.
• Take advantage of ourflexible hybrid working model, combining remote delivery with occasionalclient or hub-based collaboration.
• Access enhanced wellbeing and family support through ourmaternity, paternity, and Moments that Matterpolicies.
• Be part of a purpose-driven culture with opportunities to contribute toESG, CSR, DEI, volunteering, and community initiativesthat create a positive social impact.

At Version 1,you'llcombine industry-leading Oracleexpertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.

Benefits include:

• Quarterlyperformance-related profit share
• Hybrid / Remoteworking flexibility
• CertifiedGreat Place to Workfor 10+ years running

This is hybrid based with occasional travel to your nearest base office.

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statementlocatedat: Diversity, Inclusion & Belonging | Version 1 Careers