Senior Ticketing Manager (12 month Maternity Cover)

AEG Europe; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic entertainment company is seeking a Senior Ticketing Manager for a 12-month maternity cover. Based in the City of London, you will lead the Tour Ticketing team, ensuring seamless delivery of ticketing for diverse events ranging from small club gigs to major stadium shows. Candidates should have a strong background in entertainment ticketing, proven leadership skills, and exceptional communication abilities. This role offers a mix of on-site and flexible work options.

Benefits

Flexible working hours

Opportunity to attend live events

Training and development programs

Qualifications

• Must have experience in a ticketing environment.
• Proven leadership experience required.
• Highly organised with strong communication skills.

Responsibilities

• Manage the Tour Ticketing team for various shows.
• Prepare events for ticket sales and manage approvals.
• Work on maximising revenue and provide on-site customer service.

Skills

Relevant experience from a ticketing background within entertainment

Strong leadership skills

Exceptional communication skills

Ability to multi-task and prioritise

Problem-solving skills

Job description

Are you looking for your next Ticketing role?

Want to work for a company named in The Sunday Times Best Places to Work?

AEG Presents is the team behind world‑class tours, festivals, and venues across Europe.

We’re looking for a Senior Ticketing Manager (12‑month maternity contract) to lead our Tour Ticketing team and ensure every show — from intimate club gigs to stadium spectacles — runs seamlessly.

This is your chance to play a key role in ticketing strategy, team leadership, and delivering unforgettable experiences for fans.

What You’ll Be Doing

Team Leadership & Process Improvement

• Manage the Tour Ticketing team, overseeing all AEG Presents shows from clubs to stadiums
• Support the Head of Ticketing in developing and refining departmental processes
• Assist with recruitment, onboarding, and training of new team members

Event Preparation & Sales Management

• Prepare events for on‑sale: price scaling, manifest creation, approvals, and distribution of event details
• Coordinate fan club and agent pre‑sales, and confirm shows with venues and ticket agents
• Provide sales maps and recommendations to optimise unsold seats and ensure venues look perfect for artists
• Manage distressed ticket distribution when needed

Revenue Maximisation & On‑Site Support

• Work with the team to maximise show revenue through flexing, scaling, and holds management
• Attend events as requested, delivering first‑class on‑site customer service
• Prepare advance box office settlements and reconcile accounts on event dates

What We’re Looking For

• Relevant experience from a ticketing background within entertainment
• Proven and experienced people manager with strong leadership skills
• Highly organised with exceptional and effective communication skills
• Proven ability to multi‑task, prioritise, and stay flexible in a fast‑paced, high‑pressure environment
• Solutions‑oriented with strong problem‑solving skills and ability to handle challenges as they arise
• Self‑motivated and proactive, with a track record of taking initiative

Why Join Us?

At AEG Presents, we don’t just sell tickets — we create moments that fans remember forever. If you’re passionate about live music, thrive in a fast‑paced environment, and want to lead a team that makes magic happen, we’d love to hear from you.

We’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you’ll be set up for success. From the moment new employees join us, they’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You’ll be based at our head office in Blackfriars, a short walk from Southwark Tube station or Blackfriars Station.

We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We are also open to and welcome flexible working conversations.

So Why Apply?

Why not find out why our employees love working here: https://aegeurope.com/life-at-aeg/

You can find out more about our benefits here: https://aegeurope.earcu.com/jobs/benefits/

AEG is an inclusive organisation where we value everybody’s contribution.

We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our Commitment to Inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.

We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences, and perspectives to apply.

If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.

Documents

• Senior Ticketing Manager - Touring Nov 2025 FINAL.pdf (57.00 KB)