Senior Telephony Delivery Assurance Lead (Avaya)

North West Ambulance Service NHS Trust; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A healthcare service provider in the UK is looking for a Telecommunications Delivery Assurance Officer. The role involves managing telecommunications solutions and ensuring system reliability and resilience. Candidates should have extensive experience in telephony infrastructure, especially with Avaya systems, coupled with strong communication skills. The position requires a master's level qualification or equivalent experience and offers an opportunity to work collaboratively within a dynamic healthcare environment. Full driving license required, along with regular site attendance.

Qualifications

• Experience in an Ambulance Service environment is preferred.
• Strong technical knowledge of telecommunications solutions required.
• History of professional development.

Responsibilities

• Lead the maintenance and management of NWAS telecommunications solutions.
• Drive improvements in telephony services for the Trust.
• Participate in national meetings about ambulance service telephony.

Skills

Communication with stakeholders

Advanced keyboard skills

Problem-solving

Education

Masters level qualification or equivalent experience

Job description

A healthcare service provider in the UK is looking for a Telecommunications Delivery Assurance Officer. The role involves managing telecommunications solutions and ensuring system reliability and resilience. Candidates should have extensive experience in telephony infrastructure, especially with Avaya systems, coupled with strong communication skills. The position requires a master's level qualification or equivalent experience and offers an opportunity to work collaboratively within a dynamic healthcare environment. Full driving license required, along with regular site attendance.