Senior Telecom Key Account Strategist

Talascend International; Irlam; On-site; GBP 45,000 - 60,000; Full time

Job summary

A top telecoms client in Irlam, Manchester, is seeking a Key Accounts Manager to develop and maintain relationships with key customers. The ideal candidate will have proven experience in account management, particularly in the telecoms sector, and is expected to deliver exceptional service and identify strategic opportunities. Strong communication skills and a background in customer service are essential. This role is a permanent position offering a chance to make a significant impact in a competitive environment.

Qualifications

• Proven experience in a key account management role in the utilities sector.
• Experience building strong relationships with stakeholders.
• ITIL Foundation and Service Operations certifications are preferred.

Responsibilities

• Manage key customer relationships and deliver high quality customer service.
• Identify strategic opportunities for continuous service improvement.
• Coordinate delivery of services and ensure compliance with SLAs.
• Conduct regular service and business reviews with customers.

Skills

Customer Service

Key account management in utilities sector

Excellent communication

Relationship building

Flexibility and mobility

MS Office proficiency

ITIL Foundation

ITIL Service Operations

Understanding of CRM platforms

Job description

A top telecoms client in Irlam, Manchester, is seeking a Key Accounts Manager to develop and maintain relationships with key customers. The ideal candidate will have proven experience in account management, particularly in the telecoms sector, and is expected to deliver exceptional service and identify strategic opportunities. Strong communication skills and a background in customer service are essential. This role is a permanent position offering a chance to make a significant impact in a competitive environment.