Senior Technical Writer

Global Relay; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading information archiving firm in the UK is seeking a Technical Writer with over 7 years of experience to create user-focused content. The role involves collaborating with various teams, conducting user research, and managing multiple projects. A degree in a relevant field and a strong portfolio are essential. Knowledge of documentation tools and HTML/CSS will be highly valued. This position offers a dynamic work environment fostering creativity and innovation.

Benefits

Competitive compensation

Career growth opportunities

Flexible working environment

Qualifications

• 7+ years Technical Writing experience for diverse audiences.
• Portfolio of writing samples and documentation process required.
• Advanced knowledge of online documentation tools.

Responsibilities

• Research users to create materials for their ongoing success.
• Collaborate with teams to produce consistent content.
• Manage multiple projects and meet parallel deadlines.

Skills

Technical Writing

User Research

Interpersonal Skills

Project Management

Graphic Editing

Education

Degree/Diploma in English or related field

Tools

Madcap Flare

Salesforce Knowledge

Microsoft Office Suite

HTML and CSS

Job description

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work.

You'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Responsibilities

• Champion our users by researching them, their roles, responsibilities, challenges, workflows, and more to create the materials to facilitate their ongoing success
• Collaborate with UX, Product, Technical Communication, and Marketing to produce consistent content for various touch points and contexts
• Contribute to the corporate style guide and voice guidelines; reinforce these styles when reviewing content produced by others
• Work with stakeholders to incorporate their insights into your content to ensure your work benefits both our internal teams and external users
• Examine approaches for leveraging technical writing tools and processes to streamline content creation
• Ensure the successful completion of all user content required for each product release or upgrade, including secondary and complementary material
• Manage multiple projects and parallel deadlines
• Stay current with advances and trends in the field and industry at large
• Collaborate with and support other Technical Writers

Qualifications

• 7+ years Technical Writing experience creating content for diverse audiences, e.g. standard users, IT personnel, programmers/developers, data scientists, etc.
• A portfolio providing your writing samples and documentation process
• Degree/Diploma in English, technical writing, computer science, or related field
• Advanced knowledge of the following:
  • Online documentation tools, e.g. Madcap Flare, WordPress
  • Knowledge base authoring tools, e.g. Salesforce Knowledge, Zendesk
  • Microsoft Office Suite
  • Email campaign tools, e.g. Constant Contact, HubSpot
  • Graphic editing tools, e.g. Photoshop, Visio, Snagit
• Working knowledge of the following:
  • HTML and CSS
  • API schemas for developer documentation
  • Project management tools, i.e. Confluence, JIRA
  • Localization tools: e.g. MemoQ, Trados
  • Conversational chatbots, AI terminology, prompt engineering
  • Product strategy software, e.g. Productboard
  • Collaboration platforms, e.g. Miro, Figma
• Advanced interview skills. Strong interpersonal skills to work effectively and empathetically with internal and external customers, subject matter experts, all levels of management, and peers.
• Marketing copywriting proficiency is an asset