Senior Technical Support Engineer - Unified Analytics

Ciena; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the United Kingdom seeks an experienced software technical support specialist. This role involves advanced post-sales support for the Unified Assurance and Analytics product suite, focusing on diagnosing and resolving complex issues. The ideal candidate has over 3 years of experience in software support, strong Linux skills, and proficiency in scripting. The company offers a flexible work environment and values individual growth.

Qualifications

• 3+ years of experience in software technical support, preferably in telecom or network management.
• Strong Linux and scripting (Shell) skills.
• Hands-on experience with essential tools and technologies.

Responsibilities

• Serve as the primary contact for customer cases, focusing on Unified Assurance and Analytics.
• Diagnose and resolve production issues collaborating with internal teams.
• Document resolutions and learnings after root cause analysis.

Skills

Strong analytical skills

Debugging skills

Communication skills

Customer-first approach

Ability to work independently

Collaboration skills

Education

Bachelor’s or Master’s degree in Computer Science or Engineering

Tools

Linux

Java

Python

PostgreSQL

Neo4j

Kubernetes

Docker

GitHub

JIRA

Job description

A leading technology company in the United Kingdom seeks an experienced software technical support specialist. This role involves advanced post-sales support for the Unified Assurance and Analytics product suite, focusing on diagnosing and resolving complex issues. The ideal candidate has over 3 years of experience in software support, strong Linux skills, and proficiency in scripting. The company offers a flexible work environment and values individual growth.