Senior Technical Support Engineer - Security Clearance

Palo Alto Networks; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global cybersecurity firm seeks a dedicated post-sales technical support representative to provide essential troubleshooting and technical assistance to clients. The ideal candidate will possess strong critical thinking and networking skills, engage with development and sales teams, and eventually contribute to user documentation. The role requires quick decision-making and effective communication with customers to ensure their cybersecurity needs are met efficiently.

Qualifications

• Experience in providing post-sales technical support is essential.
• Ability to translate technical issues for both technical and non-technical audiences.
• Proficient in creating user documentation and technical bulletins.

Responsibilities

• Provide post sales technical support to customers via various channels.
• Handle support cases ensuring issues are resolved in a timely manner.
• Publish technical support bulletins and maintain user documentation.

Skills

Critical thinking

Technical troubleshooting

Fault isolation

Root cause analysis

Networking skills

Job description

A global cybersecurity firm seeks a dedicated post-sales technical support representative to provide essential troubleshooting and technical assistance to clients. The ideal candidate will possess strong critical thinking and networking skills, engage with development and sales teams, and eventually contribute to user documentation. The role requires quick decision-making and effective communication with customers to ensure their cybersecurity needs are met efficiently.