Senior Technical Support Engineer, Blue Planet UAA (EMEA)

Ciena; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global technology leader in the United Kingdom seeks a technical support specialist for their Blue Planet Global Support team. This role involves providing advanced support for Unified Assurance and Analytics products, acting as the key technical contact for customers. Candidates should possess a Bachelor’s or Master’s degree in Computer Science or Engineering and have at least three years of experience in software technical support. Strong skills in Linux, Shell scripting, and communication are essential. A flexible work culture is promoted.

Qualifications

• 3+ years in software technical support, preferably in telecom or network management.
• Strong analytical, debugging, and communication skills with a customer-first approach.
• Ability to work independently and collaborate with globally distributed teams.

Responsibilities

• Serve as the primary contact for Blue Planet customer cases.
• Diagnose and resolve production and non-production issues.
• Develop Unix/Shell scripts to automate monitoring and data collection.

Skills

Linux

Shell scripting

Java

Python

tcpdump

PostgreSQL

Kubernetes

Docker

GitHub

Education

Bachelor’s or Master’s degree in Computer Science or Engineering

Tools

JIRA

Salesforce

Bitbucket

Salesforce

Docker

PostgreSQL

Job description

A global technology leader in the United Kingdom seeks a technical support specialist for their Blue Planet Global Support team. This role involves providing advanced support for Unified Assurance and Analytics products, acting as the key technical contact for customers. Candidates should possess a Bachelor’s or Master’s degree in Computer Science or Engineering and have at least three years of experience in software technical support. Strong skills in Linux, Shell scripting, and communication are essential. A flexible work culture is promoted.