Senior Technical Support Engineer

Nextech; United Kingdom; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A technology services company in Middlesbrough is seeking a Technical Support Engineer. In this role, you will provide hands-on IT support, lead IT projects, and mentor junior team members. The ideal candidate has solid IT experience and excellent communication skills. This position offers a salary of up to £32,000 and a flexible hybrid working model.

Benefits

Competitive salary

Hybrid working model

Ongoing training and development

Qualifications

• Proven experience in an IT support role.
• Strong knowledge of IT systems, networks, and hardware.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Provide technical support and troubleshooting for systems and applications.
• Lead and deliver IT projects ensuring successful implementation.
• Guide and mentor junior team members.

Skills

IT support experience

Knowledge of IT systems and networks

Project management skills

Mentoring junior team members

Technical troubleshooting

Excellent communication skills

Job description

Job Title: Technical Support Engineer

Salary: Up to £32,000

Location: Middlesbrough

Type: Full‑Time

About the Role: We are seeking an experienced and driven Technical Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our IT department, combining hands‑on technical support, project delivery, and mentoring of our junior IT team members. As the IT Team Lead, you'll have the opportunity to shape the development of the team while ensuring that the IT infrastructure and systems are running efficiently and securely.

Key Responsibilities

• Hands‑On IT Support: Provide technical support and troubleshooting for a variety of systems and applications, ensuring issues are resolved promptly.
• Project Delivery: Lead and deliver IT projects, ensuring deadlines are met and solutions are implemented successfully.
• Team Leadership & Mentoring: Guide, mentor, and support junior team members, helping them grow their technical skills and develop professionally.
• Collaboration: Work closely with other departments and stakeholders to understand their technical needs and deliver tailored IT solutions.
• System & Network Maintenance: Oversee the maintenance, monitoring, and troubleshooting of internal systems, hardware, and software to ensure smooth and secure operations.

What We're Looking For

• Proven experience in an IT support role
• Strong knowledge of IT systems, networks, and hardware.
• Excellent project management skills and experience delivering IT projects.
• Passion for mentoring and developing junior team members.
• Ability to troubleshoot and resolve technical issues in a fast‑paced environment.
• A proactive and adaptable approach with a keen interest in staying up‑to‑date with new technologies.
• Excellent communication skills, both written and verbal.

Why Join Us?

• Competitive salary of up to £32,000 per annum.
• Hybrid working model offering flexibility to balance remote work and office time.
• Opportunity to lead a dynamic team and grow in your career.
• Supportive environment with the chance to make a real impact on the direction of IT services within the company.
• Ongoing training and development to help you reach your career goals.

If you're looking for a challenging and rewarding opportunity where you can develop your career, lead a talented team, and make a difference, we'd love to hear from you!

Apply Today!