Senior Technical Support Engineer

Spectrum IT Recruitment; England; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading technology recruitment firm is seeking a Senior Technical Support Engineer to join their team. This role involves providing expert support to end users of a software solution, focusing on Linux and Windows environments, as well as SQL database management. The position is hybrid, requiring 2 days per week in the Southampton office. Candidates should be problem-solvers with a strong technical background and familiarity with cloud infrastructures.

Qualifications

• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Strong understanding of query executions across databases.
• Awareness of cloud architecture and structures.

Responsibilities

• Provide expert guidance and support to end users on the software solution.

Skills

Linux commands

SQL query execution

Windows debugging

Cloud infrastructure awareness

Job description

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office

Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We’re looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We’re Looking For

Linux Operating System

• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

Windows Operating System

• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application‑related issues.

Database Skills

• Strong understanding of query executions across databases.
• Hands‑on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well‑versed in database‑related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

Cloud Understanding

• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you’re a problem‑solver who thrives on digging deep into technical challenges and wants to join a team that’s building something globally meaningful, we’d love to hear from you.

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