Senior Technical Services Manager - Cluster Lead

Sodexo Group; Greater London; Hybrid; GBP 72,000 - 90,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24h virtual GP service

Sodexo Discounts Scheme

Pension plan

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo in London is seeking a Senior Technical Services Manager to lead a high-profile multi-site Hard FM operation in Central London. You’ll own technical performance, work with senior client stakeholders, ensure safety, resilience and compliance, and drive continuous improvement across a prestigious corporate estate.

You’ll combine engineering credibility with executive presence to build high-performing teams, manage budgets and deliver exceptional service in a premium environment.

Qualifications

• Proven senior leadership experience within Technical Services, Hard FM, Engineering or Estates.
• Strong multidisciplinary engineering knowledge and multi-site leadership.
• Experience managing technical contractors and supplier networks.
• Commercial and financial awareness with budget oversight.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead, manage and develop Technical Services and Administration teams across multiple sites.
• Ensure delivery of all Hard FM services to SLA and KPI standards.
• Oversee planned and reactive maintenance, small projects and compliance.
• Manage contractor performance and health & safety compliance.
• Deliver clear operational and compliance reporting for stakeholders.
• Drive innovation, efficiency and lifecycle planning.

Skills

Senior leadership

Stakeholder engagement

Strategic thinking

Commercial awareness

People development

Problem solving

Engineering leadership

Presentation skills

Education

Engineering degree or equivalent

Job description

Senior Technical Services Manager

London, W1F 7HS

Full time - Monday–Friday - 08:30–17:00

Site based with travel across London sites approximately 2 days per week - Circa £80,000 DOE + Sodexo employee benefits

Lead technical excellence in a prestigious Central London corporate environment

Engineer a brighter future.

This is an opportunity to take senior ownership of the technical performance of a high-profile corporate estate in Central London, supporting an internationally recognised organisation with a global reputation for quality, innovation and excellence.

As Senior Technical Services Manager, you'll lead a sophisticated multi-site technical operation, working directly with senior client stakeholders to ensure the estate is safe, resilient, compliant and operating to exceptionally high standards.

This is more than a technical management role. We're looking for a credible senior leader who can combine engineering expertise with commercial judgement, executive presence and the ability to build high-performing teams.

Technical expertise is essential. Executive presence will set you apart.

Join our team and play a key role in delivering excellence and innovation in Hard FM and Technical Facilities Services.

The role

You’ll take overall responsibility for the delivery and performance of Hard FM and Technical Services across the London cluster.

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As a Senior Technical Services Manager you’ll:

• Lead, manage and develop the Technical Services and Administration teams
• Ensure delivery of all Hard FM services to agreed SLA and KPI standards
• Manage planned preventative maintenance (PPM), reactive works and small projects
• Oversee contractor and subcontractor performance and compliance
• Ensure all statutory and health & safety compliance obligations are met
• Manage permits to work, RAMS and safe systems of work
• Support financial performance through cost control and budgeting
• Build strong client relationships and manage escalations effectively
• Drive innovation, process improvement and operational efficiencies
• Support lifecycle planning, engineering resilience and business continuity initiatives
• Produce clear operational and compliance reporting for stakeholders

We're looking for a leader who can make an impact:

The successful candidate will bring strong technical credibility, but just as importantly, the personality and presence to operate confidently within a premium corporate environment.

• Confident engaging with senior stakeholders and comfortable challenging constructively
• Able to translate complex technical issues into clear, business-focused recommendations
• Calm and decisive when dealing with pressure, incidents and competing priorities
• Commercially aware, with sound judgement around cost, risk, quality and resilience
• A visible and engaging leader who develops people and creates a culture of accountability
• Comfortable moving between strategic conversations and operational detail
• A natural problem solver who takes ownership and drives issues through to resolution
• You will understand that in a high-end corporate environment, how you deliver the service matters just as much as what you deliver.

Your background

Your experience could come from Hard FM, Technical Services, Engineering or an in-house Estates function.

We're particularly interested in candidates who have worked within complex, high-specification environments such as:

Banking - Financial Services - Pharmaceutical - Life Sciences - Professional Services - Corporate Headquarters - Premium Commercial Real Estate

You’ll ideally have:

• Proven senior leadership experience within Technical Services, Hard FM, Engineering or Estates
• Strong multidisciplinary engineering knowledge
• Experience leading teams across complex or multi-site environments
• Strong knowledge of statutory compliance, engineering risk and health & safety
• Experience managing technical contractors and specialist supply chains
• Commercial and financial awareness, including budget management
• Excellent stakeholder management and communication skills
• A degree, HND or equivalent technical qualification
• IOSH, NEBOSH or equivalent health & safety qualification

Why this opportunity?

This is a chance to take a high-profile senior leadership position within a prestigious Central London corporate estate, where standards are exceptionally high and your leadership will have a visible impact.

You’ll have the opportunity to:

• Work directly with senior corporate stakeholders
• Lead a complex, multi-site technical operation
• Influence engineering resilience, performance and continuous improvement
• Develop and lead a high-performing technical team
• Build your career and access professional development opportunities within Sodexo

Ready for your next challenge?

If you're an experienced Technical Services or Engineering leader who can command credibility, influence senior stakeholders, solve complex problems and bring people with you, we'd like to hear from you.

Engineer a brighter future with Sodexo.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications