Senior Technical Project Manager

Lorien; City of Edinburgh; On-site; GBP 78,000 - 96,000; Full time

Job summary

Lorien is seeking a Senior Technical Project Manager for Edinburgh/Glasgow to lead multiple client implementations of a cloud-based SaaS platform. You will own engagements from kick-off to go-live, keeping scope, timelines and budgets on track while delivering high client satisfaction.

In this high-visibility role, you will coordinate matrixed teams, drive continuous improvement, mentor junior PMs and report on progress across a portfolio of projects.

Qualifications

• Extensive technical project management experience for external clients with tight deadlines.
• Strong discipline in maintaining plans, risk and issue logs, action trackers and governance.
• Solid knowledge of software delivery and implementation lifecycle and best practices.
• Collaborative style across pre-sales, software engineering, delivery and customer success.
• Thrives in fast-paced environments and embraces change.
• Ability to engage confidently with senior and executive stakeholders.

Responsibilities

• Lead the day-to-day delivery of client implementations of the core SaaS platform.
• Build and maintain detailed project plans balancing speed, scope and budget.
• Operate in a hybrid iterative Agile / Waterfall function and adapt to new projects.
• Track and report progress, milestones and momentum across multiple projects.
• Run status meetings with teams and clients; record decisions, actions, risks and issues.
• Mentor and motivate junior Project Managers within the team.
• Resolve blockers and handle client queries and escalations to positive outcomes.
• Raise risks promptly with mitigation with client project leads.
• Contribute to core project documentation like charters, plans and runbooks.
• Collaborate with Customer Success, Delivery and Marketing to build referenceable clients.
• Forecast resourcing needs to support company-wide planning.

Skills

PM experience

Stakeholder management

Agile / Waterfall

Risk & issue tracking

Team leadership

Tools

Azure DevOps Boards

Job description

Senior Technical Project Manager - Edinburgh/Glasgow - 87K plus 10% Bonus

About the Company

Lorien's client is a fast-growing provider of a cloud-based platform that helps organisations automate and control large volumes of complex data. Their customer base spans startups through to well-established organisations across the UK and internationally. With data volumes rising and regulatory expectations increasing, demand for their technology is strong, and they are firmly positioned as a market leader.

The Role

You will lead the delivery of client implementation projects, setting up and refining project management standards that help the Professional Services function deliver consistently to a high level. You will own engagements from kick-off through to go-live, keeping scope, timelines and budgets on track while ensuring clients are delighted with the outcome.

This is a varied, high-visibility position. You will run several projects at once, coordinating a matrixed team and acting as the main link between internal colleagues and client stakeholders.

Key Responsibilities

• Lead the day-to-day delivery of client implementations of the core SaaS platform
• Build and maintain detailed project plans that balance speed of delivery with sensible use of resource, scope and budget - With around 3 to 4 projects on at any given time, and a average of 3-month turnaround
• Act as a key SME within a hybrid iterative Agile / Waterfall function, adapting to new projects as they come in and utilising appropriate methodologies and following processes
• Track and report on progress, milestones and momentum across a portfolio of concurrent projects
• Run clear and productive status meetings with project teams and clients, recording decisions, actions, risks and issues
• Guide, mentor and motivate less senior Project Managers within the team
• Resolve blockers and handle client queries and escalations to a positive outcome
• Raise risks and issues promptly, both internally and with client project leads, and agree mitigation
• Contribute to or lead the creation of core project documentation, such as charters, plans, issue logs, test plans and go-live runbooks
• Partner with Customer Success, Delivery and Marketing colleagues to build satisfied, referenceable clients and spot opportunities for growth
• Forecast resourcing needs to support company-wide planning

About You

• Extensive technical project management experience ideally for external clients / 3rd party customers, with a track record of balancing competing priorities and tight deadlines
• Strong discipline in maintaining plans, risk and issue logs, action trackers and wider project governance
• Sound knowledge of the software delivery and implementation lifecycle, with a genuine interest in best practice
• A natural collaborator, comfortable working with teams from pre-sales through to software engineering, delivery and customer success
• Able to thrive in a fast-paced setting and welcome change
• Confident engaging with senior and executive stakeholders, both internal and external
• A commitment to continuous improvement

Desirable

• Any relevant certifications would be a bonus
• Background in FinTech / Software as a Service or FS
• Any skills with ADO / Azure DevOps Boards