Senior Technical Program Manager, Vulnerability Management and Remediation Operations

Amazon Jobs; City Of London; On-site; GBP 90,000 - 110,000; Full time

Job summary

A leading global tech company is looking for a Senior Technical Program Manager in London to manage vulnerability operations. This role involves driving strategic technical direction in cybersecurity, ensuring effective program management, and coordinating with multiple teams to mitigate risks. The ideal candidate has extensive experience in technical program management, especially in security, and is adept at using tools like Amazon QuickSight for reporting. Flexible working hours and career growth opportunities are offered.

Benefits

Career development resources

Flexible working culture

Inclusive team environment

Qualifications

• 6+ years of technical program management experience with security and software engineering teams.
• Experience managing programs across cross-functional teams.
• Experience operationalizing new tools across a global team.

Responsibilities

• Support vulnerability detection campaigns and improve their quality.
• Negotiate with customers to lower security risk.
• Manage operational help and build SLA/KPI metrics.

Skills

Technical program management

SQL queries

KPI/SLA definition

Cross-functional collaboration

Operational risk management

Education

Bachelor's degree in Computer Science, Computer Engineering, Cybersecurity

Tools

Amazon QuickSight

Job description

Embark on a Mission to Fortify Amazon's Defenses as a Senior Technical Program Manager with the Vulnerability Management & Remediation Operations team! Amazon Security is seeking an experienced and innovative Senior Technical Program Manager specialising in cybersecurity to join our Vulnerability Management and Remediation Operations (VMRO) team in London, UK. The VMRO team is a global team that is responsible for assessing, detecting, and driving the remediation of vulnerabilities across the Amazon ecosystem. As a Senior Technical Program Manager you will have solid technical expertise in security operations and program management to join us in building and maturing our VMR Operations programs. In this role, you will be responsible for driving the strategic, technical, and engineering direction of VMR’s Vulnerability, Campaign and Issue Operations Management Programs, which enables builders and drives remediation actions across Amazon. You will leverage relationships with engineers across Stores Security, business teams, and leaders throughout Amazon to prioritise deliverables, elevate roadblocks, and improve operational processes. You will build trust with Principal Engineers and executive leaders by leveraging your technical expertise to understand technical challenges, design improved solutions, and hold a high program bar. Finally, you will use your information security expertise to champion and drive risk-based decisions across complex, multi-disciplinary programs to ensure Amazon properly manages security risk.

Key Job Responsibilities

• Support vulnerability detection campaigns by working closely with Campaign Owners to launch and continuously improve the quality of campaigns across Amazon.
• Assess and negotiate with customers to drive down security risk by engaging with teams to remediate critical security vulnerabilities in their environments.
• Leveraging your technical expertise to understand technical challenges, design improved solutions, and hold a high program bar.
• Manage the operational help of the VMRO team by building and reporting SLA and KPI metrics to leadership and identifying improvements, and building programs to deliver these improvements.
• Work with internal stakeholders to improve campaign health and work with customers to drive remediation of security vulnerabilities across Amazon.
• Work closely with security engineers to maintain operational stability and inform priorities for innovative development efforts to drive high impact improvements to operational processes across Vulnerability Operations, Campaigns and Issue Health Management.

About the Team

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, Cybersecurity, or other related discipline
• 6+ years of technical program management experience working directly with security and software engineering teams
• Experience managing programs across cross functional teams, building knowledge and processes
• Experience in operationalising new tools and functions across a global team including delivery and training
• Experience defining operational KPI’s/SLA’s and reporting to senior leadership
• Experience building dashboards with business intelligence tools such as Amazon QuickSight
• Experience writing SQL queries and deep diving complex datasets
• Experience building and evaluating system‑level technical design and providing customer requirements to engineering teams
• Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security.
• Experience working within a security organisation- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI’s/SLA’s used to drive multi‑million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.