Senior Technical Program Manager - Colleague Productivity

M&S; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Greater London is looking for a Senior Technical Programme Manager to lead innovative product initiatives. This role requires expertise in Agile delivery frameworks and technical programme management, particularly in contact centre technologies. Responsibilities include developing strategic roadmaps, ensuring team alignment, and managing dependencies between product areas. Join our diverse team and help redefine retail, creating a positive impact for customers and colleagues alike. Enjoy a hybrid work model and numerous benefits.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Training programmes

Wellbeing support

Charity volunteer day

Qualifications

• Experienced in Agile delivery frameworks and large-scale transformation programmes.
• Strong background in technical programme management.
• Skilled in service management with a service-first approach.

Responsibilities

• Lead multi-disciplinary initiatives within a Product led organisation.
• Track and lead Product/Program execution progress.
• Develop roadmaps and objectives with Product Managers.

Skills

Agile delivery frameworks

Technical programme management

Service management

Analytical problem-solving

Tools

CCaaS platforms

WFM tools

Omnichannel solutions

Job description

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Job Description

What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Using technical skills, you address constraints, improve quality, and remove development blockers. The role focuses on agile practices to drive large-scale change and build trust through reliable delivery and clear communication, following the M&S Way.

More specifically, the Senior TPM role is the embodiment of 'own it and get it done' with key responsibilities as follows:

• Lead sophisticated and multi-disciplinary initiatives/Programs of work within a Product led organisation to deliver innovative product solutions
• Closely track and lead Product/Program execution progress to deliver planned outcomes, through sync up events providing visibility and transparency on progress through appropriate cadence and tools
• Develop roadmaps and objectives and key results with Product Manager(s) and engineering teams to ensure alignment to strategic ambitions for M&S and driving a customer first mind-set in Tech
• Be responsible for and assure the technical development and release strategy, ensuring senior partners are advised and act as point of escalation for key risks and issues
• Drive proactive dependency management between Product functions or domains to confidently plan and deliver integrated solutions

Who you are

• Experienced in Agile delivery frameworks and large-scale transformation programmes.
• Strong background in technical programme management, with exposure to contact centre technologies (CCaaS platforms, WFM tools, omnichannel solutions).
• Skilled in service management, adopting a service-first approach to delivery.
• Commercially astute, with the ability to build cases and lead vendor relationships.
• Analytical problem-solver who challenges the status quo and drives innovative solutions.

Essential

• Desire for a deep experience of daily operational activities within Retail stores
• Close to colleagues and closer to customers, working directly with end users to ensure the best fit deployment and adoption
• A passion for problem solving and fixing existing issue once and for all
• An open mind and desire to think of new ways to do things rather than just sticking with the status quo
• Good organisation skills and focused approach to project activity

Everyone's welcome
We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process

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