Senior Technical Program Manager

Booking Holdings, Inc.; Manchester; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Booking.com in the United Kingdom is seeking a Senior TPM for Cloud & Artificial Intelligence Learning Development. You will own the strategic roadmap for Cloud and AI training programs, partnering with technology and training leads, while coordinating with PMO and engineering leadership to ensure delivery and clarity of progress.

The Senior TPM will oversee program delivery with contract PMO support, quantify impact, and report on how training enables business value.

Qualifications

• 5 to 8 years of relevant experience in leading technical programs.
• Proven track record delivering global, company-wide training roadmaps.
• Data-driven, analytical with strong communication skills.
• Experience with Cloud and AI training programs preferred.

Responsibilities

• Own the development of the strategic training roadmap for Cloud & AI across Core Platforms.
• Oversee delivery with PMO support and cross-functional leadership oversight.
• Define success criteria and quantify training impact for senior leadership.
• Manage the training budget and vendor relationships for design and delivery.
• Provide transparent reporting on operational delivery and value of training.

Skills

Technical program leadership

Strategic roadmapping

Data-driven decision making

Cloud & AI training programs

Stakeholder management

Communication

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About our team:

The Cloud & Platform Ecosystems group strives to enable the use of AWS as part of our Connected Cloud, empowering teams to leverage the full potential of Public Cloud — minimizing abstraction layers while fostering acceleration and innovation while providing low latency experiences for customers of Booking.com.

Role overview:

The Cloud & Platform Ecosystems group strives to enable the use of AWS as part of our Connected Cloud, empowering teams to leverage the full potential of Public Cloud, minimizing abstraction layers while fostering acceleration and innovation while providing low latency experiences for customers of Booking.com.

The Senior TPM for Cloud & AI Learning Development role will own the development of the strategic roadmap (developing the content with technology & training leads) for both the Cloud and AI training programmes, overseeing delivery (with the support of a contract project manager and working across PMO and Engineering leadership teams), and ensuring transparency and updates through structured reporting and proactive communication on how training is being delivered from both an operation perspective as well as the value of training (be able to quantify and communicate impact).

Key Job Responsibilities and Duties:

This is a full time position that will sit between strategy and delivery, ensuring Core Platforms is offering the right level of training at the right time to enable our engineering and development teams the ability to adopt AI and Cloud with ease. Working with technology leaders, internal training & development teams as well as external vendors, the goals of this role include:

• Work with senior engineering leaders to understand the training needs of their departments to enable them to adopt AI and Cloud in an effective way. Review roadmaps and build and own bespoke training plans to support the Business where their engineers and developers are to support their migration to AI and Cloud.
• Own the overall Training & Development roadmap for Cloud & AI on behalf of Core Platforms- working with tech specialist Subject Matter Experts to build a holistic, cohesive roadmap for delivery.
• Own the overall training budget, ensuring we are balancing between general offerings and bespoke, BU specific training.
• Act as the primary point of contact with multiple 3rd party vendors providing design and delivery support for the Learning & Development program.
• Able to define success criteria, measure and communicate the impact and value of training in a way that is understood by senior leadership, enables data driven decision making around what training to offer, and ensures we are meeting the needs of the business.

Role Qualifications and Requirements:

• 5 to 8 years of relevant experience
• A proven track record of leading technical programs and a visionary strategy to deliver global, company-wide training content and delivery roadmaps
• Previous experience leading technical programs is required
• Data driven and results-oriented with strong analytical and quantitative skills
• Delivery Management
• Process Management
• Knowledge on Cloud and AI training programs
• Communication (written & verbal)
• Collaboration, Stakeholder Management
• Risk Management
• Problem Management

Nice-to-Have Skills:

• Cloud and AWS architecture knowledge
• Knowledge about AI tools and training programs

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.