Senior Technical Operations Manager - AdTech, EMEA

Magnite; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading advertising technology company in London seeks a Senior Technical Operations Manager to provide technical support to clients using the platform. Responsibilities include troubleshooting issues and collaborating on product management. Applicants should have 4+ years of experience in the AdTech industry and strong skills in technical writing and analytics. This hybrid position offers comprehensive benefits and values employee growth and collaboration.

Benefits

Holiday Breaks and Quarterly Wellness Days

Equity and Employee Stock Purchase Plan

Family-Focused Benefits and Parental Leave

Private Medical Insurance

Competitive Pension Plan

Disability and Life Insurance

Mobile Phone Subsidy

Fitness and Wellness Reimbursement

Qualifications

• 4+ years of experience, ideally in the AdTech industry.
• Strong skill set in analytics and troubleshooting to solve technical problems.
• Proven expertise with Excel, fluent in advanced functionalities.

Responsibilities

• Provide technical support for clients using the platform.
• Troubleshoot complex technical issues in client configurations.
• Collaborate with product management on reviewing product requirements.

Skills

Technical writing

Analytics

Troubleshooting

Project management

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Job description

Senior Technical Operations Manager, EMEA

Location: London, UK

Schedule: Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

The Senior Technical Operations Manager, DV+ will play a key role in ensuring clients using our technology achieve optimal results. You will work closely with premium clients in the EMEA region. This involves developing a comprehensive understanding of how to effectively interface with our platform and partner technologies to achieve all the goals on behalf of each stakeholder group within the client organizations. Technical troubleshooting is a key responsibility, and delving into the setups and data requires relevant experience in working with large datasets. The role serves as an internal point of escalation, sitting at the intersection of Account Management and Product/Engineering. Success in this role requires a strong blend of analytical and troubleshooting skills, project management expertise, and excellent interpersonal abilities.

In this role you will:

• Provide technical support for clients using Magnite’s DV+ platform
• Support integrations for publishers, DSPs, and curators
• Troubleshoot complex technical issues in clients’ configurations
• Collaborate with Product Management to ensure our DV+ product maintains and develops its best-in-class standing by partnering on reviewing product requirements, gathering feedback, and conducting testing, among other activities
• Proactively implement operational processes and/or reporting that simplify, standardize, and enable operational excellence
• Proactively lead and work on revenue-generating projects with the goal of growing DV+’s market share

We’re looking for someone with:

• 4+ yrs experience, ideally in the AdTech industry
• A Bachelor’s degree or equivalent professional experience
• Strong skills in technical writing, analytics, troubleshooting, and project management to solve clients’ technical problems
• Proven expertise with Excel, with fluency in advanced functionality
• Strong communication skills to discover clients’ root issues and navigate solutions with them
• The ability to think strategically and work independently in a fast-paced environment
• A comprehensive understanding of the Ad Tech ecosystem (GAM, Prebid, OpenRTB, SSPs, DSPs etc)
• The experience working with publishers in an in-app environment
• The ability to speak Portuguese is a plus

Comprehensive Perks and Benefits :

• Holiday Breaks and Quarterly Wellness Days
• Equity and Employee Stock Purchase Plan
• Family-Focused Benefits and Parental Leave
• Private Medical Insurance
• Competitive Pension Plan
• Disability and Life Insurance
• Mobile Phone Subsidy
• Fitness and Wellness Reimbursement

Company Culture:

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

Magnite Invests in You:

• Career Development Initiatives and a Career Growth Framework
• Culture and Inclusion Programs
• Bonusly Peer-to-Peer Recognition Program
• Community Service and Volunteer Events
• Company-Matched Charitable Contributions
• Mental Health Support

About Us

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.

Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.

Want to learn more about us?

Check out our blog for Magnite announcements and Ad Tech industry news!

Recruiting Agency Notice

Magnite does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.