Senior Technical and QA Analyst — Pensions Compliance

Isio; Belfast; On-site; GBP 38,000 - 55,000; Full time

Job summary

A leading pensions advisory company based in Northern Ireland is seeking a Senior Technical & Quality Assurance Analyst. The successful candidate will be responsible for handling and analyzing complaints, supporting audit processes, and providing training on quality standards. Key experience includes several years in Defined Benefit pension administration and strong communication skills. The role offers opportunities for professional development and a supportive work environment.

Benefits

Paid volunteering days

Flexible working arrangements

Support for professional development

Qualifications

• Several years of experience in delivering administration services to Defined Benefit pension schemes.
• Excellent complaint handling and communication skills.
• Experience of audit management and implementing continuous improvement programmes.

Responsibilities

• Handle complaints and errors effectively.
• Assisting with audits and ensuring compliance with ISO, AAF, and PASA.
• Implement process improvements based on audit outcomes.

Skills

Strong communication skills

Advanced numerical skills

Problem-solving

Interpersonal skills

Education

A-Level or equivalent

APMI, DPA or equivalent professional qualification

Tools

Profund

oPen 2

Intellipen

Bizflow

Job description

A leading pensions advisory company based in Northern Ireland is seeking a Senior Technical & Quality Assurance Analyst. The successful candidate will be responsible for handling and analyzing complaints, supporting audit processes, and providing training on quality standards. Key experience includes several years in Defined Benefit pension administration and strong communication skills. The role offers opportunities for professional development and a supportive work environment.