Senior Technical Account Manager

Ben; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

£100 monthly personal Ben Balance

Weekly lunch provided in office

28 days of holidays + buy/sell 5 days

Work-from-abroad scheme

Enhanced parental leave & nursery

Private Medical Insurance

Life Assurance & health check

Job summary

Ben is looking for a Senior Technical Account Manager to bridge our strategic customers and internal teams. You’ll own the technical relationship for your book of accounts, resolve complex benefits configurations, wallet and payroll issues, and guide admins through integrations.

You’ll help shape the product roadmap, coach Associate TAMs, and contribute to scalable playbooks and documentation while delivering exceptional support at scale with a personal touch.

Qualifications

• Strong experience in customer-facing technical roles within a B2B SaaS environment.
• Proven ability to debug integrations and troubleshoot complex software configurations.
• Experience managing enterprise customer relationships in fast-paced settings.
• Collaboration with engineering, product, and customer success teams to drive improvements.
• Experience coaching team members and creating scalable technical resources.
• Strong analytical and problem-solving skills to identify root causes.

Responsibilities

• You will own the technical relationship for your book of strategic accounts, handling complex challenges in benefits configuration, wallet issues, and payroll reporting.
• You will own the most technically challenging accounts requiring senior-level expertise.
• You will lead cross-employer initiatives to ensure seamless platform delivery.
• You will guide admins through complex setups, integrations, and configuration changes.
• You will be a key product advocate translating pain points into product improvements.
• You will build technical resources, playbooks, and documentation to scale the team.
• You will coach and support Associate TAMs in troubleshooting and problem-solving.
• You will contribute to establishing best practices and standards for technical account management.

Skills

Customer-facing tech roles

Debugging & troubleshooting

Enterprise relationships

Cross-functional collaboration

Team coaching

Analytical thinking

Tools

APIs

SQL

Logs debugging

Job description

Our Mission

We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.

Your Mission

As a Senior Technical Account Manager at Ben, you'll be the bridge between our most strategic customers and our internal teams.

The stakes are high. Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration, untangle a wallet and allowance issue, or resolve a critical payroll reporting challenge, the ripple effect is massive. You'll tackle these high-impact technical problems at scale, whilst building the trusted relationships that turn admins into advocates.

You'll also be a critical voice shaping Ben's product roadmap - translating the messy reality of customer needs into clear, actionable insights that drive what we build next. As a Senior TAM, you'll set the standard for what great looks like: coaching the wider team, demonstrating best practices in action, and helping us establish the processes and playbooks that allow us to deliver exceptional support at scale without losing the personal touch.

This is a rare opportunity to be both operator and architect: doing the work today while building the foundation for tomorrow.

What you’ll be doing...

• You will own the technical relationship for your book of strategic accounts: serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting.

• Owning the most technically challenging accounts: where configuration complexity, scale, or integration requirements demand senior-level expertise.

• Leading cross-employer initiatives: ensure seamless platform delivery and prevent issues before they arise.

• Guiding admins through complex setups, integrations, and configuration changes: running technical onboarding and training sessions for both customers and internal teams.

• Being a key product advocate: Work closely with Product and Engineering to translate customer pain points into actionable product improvements, identifying patterns across issues to address root causes.

• Building the technical resources the team needs to scale: create playbooks, troubleshooting guides, and documentation that become go-to references.

• Coaching and supporting Associate TAMs on technical troubleshooting and complex problem-solving, helping them grow through real-world scenarios.

• Contributing to establishing best practices and standards for technical account management through your work and example.

You will thrive in this role if you have…

• Strong experience in customer-facing technical roles: TAM, Implementation, Operations, or Technical CSM roles, within a B2B SaaS environment

• Strong technical skills: including debugging integrations, diving into logs and troubleshooting complex software configurations

• Proven experience managing enterprise customer relationships: you have managed a complex book of business, and escalated technical issues in a fast-paced environment

• Extensive experience collaborating with engineering, product, and customer success teams: focusing on driving issue resolution and product improvements

• Experience coaching team members: help us develop the team, alongside creating technical documentation or playbooks that scale team effectiveness

• Strong analytical and problem-solving skills: with the ability to identify patterns across issues and address root causes

Nice-to-haves, but not deal-breakers:

• Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration (nice to have)

• SQL experience and experience working with/testing/troubleshooting APIs (nice to have)

Our Compensation & Benefits

You can see a selection below, along with the full offering here.

Competitive base salary + equity, so you own what you build

£100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.

Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

Comprehensive Private Medical Insurance

Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check

Comprehensive and tailored mental health support and professional coaching through a leading provider

Diversity and Culture at Ben

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing ----- You can learn more about DEI at Ben here.

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