Senior Tech Escalation Engineer - Print and Cloud (Remote)

Apogee Corporation • •; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading technology provider in Greater London is seeking a Post-Sales Escalation Engineer to partner with clients in dynamic IT environments. You'll manage high-priority escalations, troubleshoot complex problems, and ensure remarkable customer experiences. Ideal candidates will have strong expertise in enterprise print management solutions and excellent communication skills. This fully remote role requires occasional travel to client meetings across Mid - South UK, offering flexible working options and a range of company benefits.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits

Paid days off for voluntary work

Staff Reward Scheme

Pension scheme

Life assurance 4 x salary

Employee Assistance Programme

Mental health support programme

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

HP Employee discount programmes

Mobile phone discounts

Qualifications

• Proven experience supporting enterprise print management solutions such as PaperCut and uniFLOW.
• Strong understanding of networking and cloud platforms.
• Ability to manage competing priorities and meet SLAs.
• Exceptional communication skills and a customer-focused mindset.

Responsibilities

• Partner with customers in diverse IT environments.
• Provide expertise in cloud and on-prem print management solutions.
• Manage high-priority escalations effectively.
• Troubleshoot technical issues remotely.
• Collaborate with vendors and internal teams for resolution.
• Ensure exceptional customer service at all times.

Skills

Enterprise print management solutions

Networking

Active Directory

Server infrastructure

Cloud platforms

Superb communication skills

Customer-facing skills

Job description

A leading technology provider in Greater London is seeking a Post-Sales Escalation Engineer to partner with clients in dynamic IT environments. You'll manage high-priority escalations, troubleshoot complex problems, and ensure remarkable customer experiences. Ideal candidates will have strong expertise in enterprise print management solutions and excellent communication skills. This fully remote role requires occasional travel to client meetings across Mid - South UK, offering flexible working options and a range of company benefits.