Senior Team Leader - Financial Services & Customer Care

TP; Birmingham; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Perks at Work

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Workplace Pension

Inspire Awards

Refer-A-Friend bonus

Job summary

TP in Birmingham is seeking a Senior Team Leader to lead and develop a team of customer service advisors and SMEs for a UK banking client. You will provide operational support to management, drive performance, and ensure QA aligns with FCA standards.

You will coach and motivate the team, focusing on engagement, efficiency and delivering outstanding service while reporting on performance and improvement opportunities.

Qualifications

• Minimum 2 years’ experience within a Financial Services organisation, with proven management or senior leadership support.
• Strong written communication and grammar.
• Experience in a complex, regulated customer service environment.
• Ability to manage team workloads and support wider operational priorities.

Responsibilities

• Lead and develop a team of customer service advisors and SMEs for a UK banking client.
• Provide operational support to management, driving performance and continuous improvement.
• Coach, motivate and engage the team to deliver exceptional customer outcomes.
• Ensure quality assurance processes align with FCA standards and company policy.
• Provide regular reporting and analysis to management and stakeholders.

Skills

People management

Customer service

Communication

Leadership

Target driven

Tools

MS Office

CRM systems

Job description

TP in Birmingham is seeking a Senior Team Leader to lead and develop a team of customer service advisors and SMEs for a UK banking client. You will provide operational support to management, drive performance, and ensure QA aligns with FCA standards.

You will coach and motivate the team, focusing on engagement, efficiency and delivering outstanding service while reporting on performance and improvement opportunities.