Senior Team Leader

Barclays; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Barclays in London seeks a Senior Team Leader for GTB Account Management. You will lead a team of about 15 colleagues, delivering strategic direction and proactive stakeholder engagement across International Corporate Bank (ICB) and GTB, to support ICUK clients with high performance and effective account management.

You will drive efficiency, adopt new working methods including AI tools, and serve as the main point of contact for delivering strategic change initiatives such as E2E pricing,

Qualifications

• Proven leadership experience managing large teams.
• Solid knowledge of payments, FX, and liquidity products.
• Established background in client-facing roles within the International/Corporate Bank.
• Ability to build and maintain strong relationships with stakeholders at all levels.

Responsibilities

• Lead a team performing complex tasks, delivering value to the entire business function.
• Provide strategic leadership and proactive stakeholder engagement across ICB and GTB.
• Drive efficiency through process improvement and adoption of new ways of working, including AI tools.
• Act as principal contact for ICUK to ensure successful delivery of strategic changes (E2E Pricing and Billing and client journeys).
• Create an open, collaborative environment and ensure proper risk management and governance.

Skills

Leadership

Relationship management

Payments knowledge

Stakeholder engagement

Cross-functional collaboration

Risk & controls

Job description

Job Description

Purpose of the role

To manage relationship support initiatives and set the strategic direction. Provide support to the bank’s senior management team, and to manage relationship support risk across the organisation.

Accountabilities

• Development of strategic direction for relationship support, including the implementation of up to date methodologies and processes.
• Management of relationship support initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness..
• Relationship management of relationship support stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for relationship support.
• Management of relationship support risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s relationship support and compliance functions..
• Monitoring the financial performance of relationship support teams, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. ‘Complex’ information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Senior Team Leader in the GTB Account Management team, where you’ll lead a team of c. 15 colleagues, providing strategic leadership, proactive stakeholder engagement across ICB and GTB; with a key focus on developing a high performing team capable of supporting complex ICUK clients.

You will be responsible for ensuring the delivery of BAU account management activities as well as driving efficiency through process improvement, adopting new ways of working, especially AI tools, and being the principle point of contact for ICUK to ensure the successful delivery of all strategic change initiatives (including E2E Pricing and Billing and key client journey’s).

Adopt control by design principles and facilitate cross-functional collaboration to ensure controls are applied in way that achieve the right outcome for the team and its clients and stakeholders. Create an open and transparent environment, where colleagues are encouraged to speak up and challenge the status quo, putting lesson’s learned at the heart of our day to day business.

To be successful as a Senior Team Leader, you should have:

• Proven leadership experience with a strong track record of managing and motivating large teams.

• Solid knowledge of payments, FX, and liquidity products.

• Established background in client facing roles within the International/Corporate Bank

• Ability to build and maintain strong relationships with stakeholders at all levels.

Some other highly valued skills may include:

• Confidence in handling difficult conversations with professionalism and empathy

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role is based in London.