Senior Systems Support Specialist (Clinical Applications)

County Durham & Darlington NHS Foundation Trust; Peterlee; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An NHS Foundation Trust is looking for a Senior Systems Support Specialist (Clinical Applications) to ensure the effective operation and support of clinical IT systems. This role involves collaboration with IT teams, providing user support, and maintaining system documentation. The ideal candidate will have strong communication skills and experience in IT support, along with a degree in a related field. The position offers opportunities for career development and a flexible working environment across various sites including Peterlee.

Qualifications

• Technical or IT role experience required.
• Experience in supporting and maintaining IT systems.
• Ability to analyze complex data and report to staff.

Responsibilities

• Support and administer clinical IT systems.
• Provide proactive user technical support.
• Monitor systems and take corrective actions.

Skills

Proactive problem-solving skills

Strong communication skills

Customer service experience

Planning and organizational skills

Education

Degree in computer science, IT or related discipline

ITIL Foundation Certificate in IT Service Management

Tools

Structured Query Language (SQL)

Job description

Senior Systems Support Specialist (Clinical Applications)

The closing date is 30 January 2026

Are you a proactive and technically savvy individual lookingto contribute to the smooth operation of Clinical IT systems? If so Health Informatics atCounty Durham and Darlington NHS Foundation Trust may have the perfect role foryou! We are seeking a dedicated SeniorSystems Support Specialist (Clinical Applications) to join our ever evolvingSystems team.

As a Senior Systems Support Specialist for clinicalapplications, you will play a vital role in providing technical administration,configuration/development and support for one or more of the Trust's ClinicalIT systems.

The post offered offers great potential for personal andcareer development and enable you to enhance your knowledge of healthcare andclinical IT Systems.

We are able to offer flexible/hybrid workingwith the ability to be based at one of several sites across County Durham,including at locations in Darlington and Peterlee.

Main duties of the job

Working closely with our IT teams and end-users, you willensure the reliable operation, configuration/development and support of aportfolio of clinical systems, contributing to the delivery of high-qualitypatient care.

You will need to be customer focused, pro-active, possessstrong communication skills, confident IT skills and have a strong work ethic.You will have the opportunity to work with a diverse team, committed to workingtogether in developing and supporting our clinical services.

The successful candidate will meet the criteriapublished within the Job Description and Personal specification and you willideally have demonstrable experience within a system support environment, witha drive for continued professional development.

About us

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Job responsibilities

The post holder will report directly to a Systems Managerand work in close association with the team of Senior Systems SupportSpecialists, Systems Support Analysts and Systems Support Administrators.

You will be supporting, administering, developing andconfiguring clinical IT systems, reviewing requests and incidents andsupporting end users on the systems you are assigned to support.

Duties will include:

• Developing and maintaining policies and procedural systemdocumentation
• Provision of proactive user technical support, identifying,analysing, recording and resolving users issues and offering appropriate helpand guidance
• Administering and enhancing systems and operations whenidentified
• Monitoring the systems using error logs and statistics asrequired, and take corrective actions
• Updating and configuring systems in an accurate and timelyfashion
• Maintaining system software, and when required, systemhardware

For further information please refer to the jobdescription where further details can be found.

Person Specification

Special Requirements

• Able to travel across Trust sites to meet the requirements of the post

Special Skills & Knowledge

• Demonstrable skills in the use of software and software development tools.
• In-depth experience of working in an IT or software support role.
• Knowledge of data analysis techniques and tools.
• Ability to analyse data from different sources and correlate discrepancies and outputs.
• Ability to work effectively as part of a team and also under own initiative.
• Planning, prioritisation and organisational skills to deal with a broad range of complex on-going activities.
• Ability to analyse, interpret and communicate complex technical information to staff at all levels, both specialists and non-specialists in writing, over the telephone and at meetings.
• Understanding of the application of modern IT solutions.
• Skills in Structured Query Language(s) SQL or similar.
• Understanding of clinical processes.
• Ability to manage small projects and technical implementations.
• Experience of healthcare environments.
• Proven experience in the development of computer-based solutions.
• Experience of working within systems development environments.

Experience

• Experience in a technical or IT role
• Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
• Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff.
• Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.
• Experience of healthcare environments
• Proven experience in the development of computer based solutions

Qualifications

• Degree in computer science, IT or related discipline
• and/or
• Substantial experience in a technical support environment with evidence of continued professional development.
• Experience of maintaining and supporting computer systems and applications
• ITIL Foundation Certificate in IT Service Management
• Customer Service Qualifications or training
• Training and experience of data analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust