Senior Systems Management Officer

Coventry City Council; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job summary

A local government body in the United Kingdom is seeking a Senior Systems Management Officer to lead systems management within Digital Services. In this role, you will oversee a team, manage IT systems, and ensure seamless service delivery across various departments. Candidates should possess a strong IT background, excellent communication skills, and experience with Microsoft 365 services. Passion for community improvement and commitment to service excellence are essential.

Benefits

Fantastic rewards and benefits package

Qualifications

• Strong background in managing IT systems or application services.
• Experience leading a team in dynamic environments.
• Ability to manage budgets and third-party contracts.

Responsibilities

• Leading and developing a team of systems management professionals.
• Overseeing the lifecycle of information systems.
• Ensuring high standards of service delivery, security, and compliance.

Skills

Managing IT systems

Proactive and detail-oriented

Strong communication

Problem-solving

Strategic thinking

Customer care

Tools

Microsoft 365

SharePoint

PowerApps

Microsoft Teams

Job description

Our Values

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

As a Senior Systems Management Officer at Coventry City Council’s, you’ll be an integral part of our Systems Team within Digital Services, making sure our information systems run smoothly and supporting everything from schools to libraries and beyond. You’ll lead a talented team, manage a variety of systems (from cloud platforms to traditional on premise‑based system), and play a part in shaping how technology supports our services. You’ll be hands‑on with planning, problem‑solving, and making improvements always looking for ways to deliver great value and keep things secure and reliable. You’ll also work closely with colleagues, partners, and suppliers, making sure everyone gets the support they need.

• Leading and developing a team of systems management professionals.
• Overseeing the lifecycle of information systems, including planning, implementation, and support.
• Managing budgets and third‑party contracts to deliver value for money.
• Ensuring high standards of service delivery, security, and compliance.
• Providing expert support for Office 365 and other core technologies.
• Driving continuous improvement and innovation in ICT services.

If you’re passionate about technology, enjoy leading others, and want to make a real difference to the community, this could be the perfect next step for you!

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We’re looking for someone who’s proactive, detail‑oriented, and passionate about using technology to make a real difference. If you have a strong background in managing IT systems or application services whether that’s client‑server software, web applications, or cloud platforms you could be a great fit. You’ll need to be a confident communicator, able to lead and inspire a team, and comfortable working with a wide range of people from technical colleagues to suppliers and service users. Strategic thinking, planning, and documentation skills are important, as is the ability to manage budgets and third‑party contracts. We value people who are natural problem‑solvers, thrive in dynamic environments, and enjoy collaborating to deliver high‑quality services. If you’re committed to continuous improvement, customer care, and want to help shape the future of digital services in Coventry, we’d love to hear from you.

We are particularly keen to hear from candidates who have supported Microsoft 365 services in the past including SharePoint, PowerApps and Microsoft Teams. Hands‑on experience of managing complex IT contracts will be an advantage but is not essential. We welcome applicants from all backgrounds and are especially keen to hear from those who share our commitment to diversity, inclusion, and the One Coventry values.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long‑term health condition

Interview date(s): Thursday 5th February 2026

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting‑edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies