Senior Systems Engineer

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) is seeking a technical support engineer to assist customers with building systems and provide on-site and remote support to installers and subcontractors. You will create control databases and set up control systems based on project specifications and sales proposals.

Additionally, the role may involve field start-up, system commissioning tasks, diagnostics, and communicating resolutions clearly to customers and internal teams.

Qualifications

• Associate Degree in HVAC or related, with minimum three years industry experience, or one year as Systems Support Rep in Environmental Systems.
• Preferred Bachelor's degree in HVAC, Electrical Engineering or Mechanical Engineering.
• Experience with control and HVAC systems terminology.

Responsibilities

• Program control applications using various software tools for operator workstations and field panels.
• Perform on-site start-up, commissioning and testing to verify system operation per specs.
• Provide remote technical support to installers and customers; document issues and resolutions.
• Diagnose problems, isolate faults and take corrective action when possible.
• Communicate clearly with customers, including written reports and status updates.
• Assist with paperwork and keep management informed of recurring problems.

Education

Associate Degree in HVAC

Bachelor's Degree in HVAC/Electrical or Mechanical Engineering

Tools

MS Office

Windows-based PCs

Job description

Job Overview

Provide customers with support based on the customer's technical problems related to their building systems as well as provide on-site and remote technical support to installers, and subcontractors. Responsible for creating control databases and setup control systems based on project specification and/or sales proposal. May be required to perform field start-up and system commissioning tasks.

Principle Duties and Responsibilities

• Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.


• May be required to perform job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.


• Provides remote technical support to installers and customers. May be asked to provide on-site technical support to installers and customers.


• Performs system analysis and diagnostics. Isolate and troubleshoot problems, take corrective action if possible.


• Answer customer's calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer's needs and provide clear and accurate responses to customer.


• Articulates resolution to a customer's problem clearly both in verbal and written communication. The resolutions must be explained to the customer in a format that is understandable to the customer. Facilitates resolutions that are in the best interest of the customer and ESI.


• Isolate and troubleshoot problems, take corrective action if possible.


• Document problem and resolution and report findings back to Account Executive for customer follow-up.


• If required, re-create customer problem in-house for the purpose of testing solutions.


• Prepare accurate paperwork.


• Responsible for keeping the customer and ESI management advised of any outstanding and reoccurring problems with products, services, or customers.


• Communicates regularly suggested improvements to the various communications and interactions with ESI, by the customer.


• Part of an on-call rotation for after hour's response to customer's.

Education

Required - Associate Degree in HVAC, Electrical or Mechanical, minimum three years industry experience, or minimum one year experience as a Systems Support Representative with Environmental Systems.
Preferred - Bachelor's Degree in HVAC, Electrical Engineering or Mechanical Engineering

Work Experience

Preferred - Minimum two year work history in HVAC or similar industry.

Knowledge

• Experience with control and HVAC systems and their terminology.


• Must possess a thorough knowledge of the use, setup and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel.

Skills

• Must possess excellent verbal and written communication skills


• Must exhibit a professional attitude


• Must maintain a clean and neat appearance

Functions

Must be flexible with schedule, including working some holidays when requested.

Customer Focus

• Wants to help customers (internal and external) and seeks to provide them with a service which exceeds their needs constantly and consistently.


• Interpersonal Skills


• Able to express and present ideas and information clearly, both orally and in writing. Able to gather information and to hear what others are saying and understand what they mean.


• Initiative


• Takes action and seizes opportunities before being directed by others or overtaken by events. Takes steps to build long-term relationships with customers.


• Self-Improvement


• Interested in learning new knowledge and skills to develop their own capabilities and effectiveness.


• Impact


• Presents themselves in a way that creates a good impression. Has a pleasant, friendly style.

Working Conditions

• Work will be performed primarily in climate-controlled conditions, through some hazards may be encountered during job-site visits, such as climbing of ladders, rough terrain, dirt, dust, and fumes. There may be exposure to stress-inducing and/or confrontational situations in addition to variable public noise levels.


• There may be travel with its associated difficulties.


• Workdays generally follow office hours plus time associated for significant completion of responsibilities delegated to this position to satisfy deadlines and customer requirements, including second and third shift work and weekends, depending on project requirements. There also may be additional responsibilities on an unscheduled basis resulting in additional work hours with considerations made for the normal workday.