Senior Systems Engineer

Spectrum IT Recruitment; Cheltenham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Cheltenham is seeking a Senior IT Systems Engineer responsible for designing, implementing, and maintaining IT infrastructure across multiple sites. This role includes troubleshooting, technical support, security management, and managing a direct report. Strong experience with Windows Server, Azure, and VMware is essential.

Qualifications

• Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy.
• Expertise in VMware configuration and administration.
• Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC.

Responsibilities

• Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity.
• Lead the installation and configuration of hardware, software, and network systems.
• Provide 2nd and 3rd line technical support.
• Monitor and maintain IT security measures.
• Carry out regular maintenance, updates, and upgrades of IT systems.
• Create and maintain accurate documentation.
• Deliver inductions and training sessions to end-users.
• Contribute to monthly IT reports and assist with preparing the annual IT budget.
• Manage one direct report.

Skills

Windows Server

Azure

O365

SharePoint

Intune

Active Directory Group Policy

VMware

Network configuration

Firewall configuration

Antivirus technologies

Education

Microsoft certification

Job description

Purpose of the Role

The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission‑critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives.

Key Duties and Responsibilities

• Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs).
• Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security.
• Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues.
• Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats.
• Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime.
• Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end‑users.
• Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices.
• Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget.
• Line Management: Manage one direct report, conducting regular one‑to‑one meetings and performance appraisals.

Technical Requirements

• Strong experience with Windows Server, Azure, O365, SharePoint, Intune, and Active Directory Group Policy.
• Expertise in VMware configuration and administration.
• Advanced knowledge of network and firewall configuration, including VLANs, Access Points, SSL, and IPSEC.
• Proficiency with antivirus and security technologies, Veeam backup, and HP SAN systems.
• Formal Microsoft certification.
• Previous experience managing IT helpdesk operations.