Senior Systems Administrator (12 Month FTC)

Honeycomb; Belfast; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A reputable recruitment agency is seeking a Senior Systems Support Administrator for a global legal firm in Belfast. This role involves providing operational support for the firm's room and desk booking technologies, acting as a trusted advisor to stakeholders, and managing system upgrades. Ideal candidates will possess strong interpersonal skills and experience with similar systems. The position offers a competitive salary and a hybrid working model within a dynamic team.

Benefits

Competitive salary

Attractive holiday and pension package

Hybrid working

Opportunity with a progressive global law firm

Qualifications

• Experience managing demanding clients and high volumes of requests.
• Desirable experience with room and desk booking systems.
• Excellent written and verbal communication skills.

Responsibilities

• Provide global operational support for room and desk booking system.
• Act as a subject matter expert and trusted advisor.
• Support major projects for office rollouts.
• Coordinate cross-functional team deliverables.
• Manage system upgrades and defects.

Skills

Interpersonal skills

Stakeholder management

Customer-oriented

Communication skills

Job description

Honeycomb is delighted to be partnering with a global legal firm to recruit a Senior Systems Support Administrator to join their Business Services function.

The Job

We are seeking a proactive, organised, and technically minded Systems Support Administrator to provide global operational support for the firm's room and desk booking technology. As the subject matter expert, the role holder will work closely with the Business Services Project Manager and the Business Services Systems Officers, acting as a trusted advisor to stakeholders across the business. This role requires an individual who can understand client requirements, provide effective system support, coordinate cross-functional teams, and deliver a first-class service to internal stakeholders.

The Company

Our client is a highly respected international law firm known for delivering exceptional legal services across a diverse range of practice areas. With offices across the globe, the firm prides itself on its commitment to innovation, operational excellence, and a people-focused culture. Working within Business Services, you will be part of a collaborative and forward-thinking team that supports the firm's continued growth and investment in modern technology and workplace solutions. This is a fantastic environment for someone looking to develop their technical and stakeholder management skills within a prestigious global organisation.

Package/Benefits

• Competitive salary
• Attractive holiday and pension package
• Monday - Friday working pattern
• Hybrid working
• Opportunity to join a progressive, global law firm

The Role

• Provide global operational support for the firm's room and desk booking system
• Act as a subject matter expert and trusted advisor for the platform.
• Work closely with Business Services, IT, suppliers, and legal practice groups.
• Support major projects including the London office move and NYC office rollout.
• Coordinate teams responsible for cross-functional deliverables.
• Deliver change management support and training on new system features.
• Manage regular system upgrades, including testing, updating test scripts, and communicating improvements.
• Log and escalte system defects to suppliers and recommend solutions to technical issues.
• Build strong client relationships and ensure maximum value is derived from the system.
• Represent the project team in internal and external meetings.

The Person

• Strong interpersonal and stakeholder management skills, with excellent written and verbal communication
• Customer-oriented, with the ability to anticipate and understand client needs
• Able to manage demanding clients and handle high volumes of requests
• Experience with room and desk booking systems is desirable

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Caoimhe at Honeycomb on 028 9620 7050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs.