Senior Surveyor Senior Surveyor

The Crown Estate; City of Westminster; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading real estate management company is seeking a Senior Surveyor to oversee the St James's portfolio. The role involves managing property operations, ensuring customer satisfaction, and achieving financial targets while adhering to sustainability goals. Ideal candidates will have MRICS accreditation with at least 5 years of experience in property management, demonstrating strong analytical skills and a proven ability to enhance customer service through effective relationship building. This position offers a competitive salary and a range of generous benefits.

Benefits

28 days paid holiday

Flexible and hybrid working policies

Private healthcare

Market-leading family-friendly policies

Competitive pension and performance-related bonus

Qualifications

• Minimum 5 years' direct property management experience.
• Ability to manage high-pressure situations effectively.
• Strong communication skills, both verbal and written.

Responsibilities

• Take ownership of day‑to‑day property management.
• Manage lease compliance and financial recovery.
• Support the sustainability strategy of The Crown Estate.

Skills

Customer service delivery

Asset management skills

Analytical skills

Relationship building

Education

MRICS or equivalent certification

Tools

Excel

Job description

As Senior Surveyor, you will play a key role in managing the prestigious St James's portfolio at The Crown Estate. You’ll be part of our in‑house property management team, delivering best‑in‑class service across a range of mixed‑use assets. Your focus will be on achieving business plan objectives and property management targets, ensuring customer, financial, safety, and sustainability performance is met.

Responsibilities

• Take ownership of day‑to‑day property management, driving consistent and high‑quality delivery.
• Ensure accurate data and timely reporting for designated assets, meeting agreed KPIs.
• Manage lease compliance, rent collection and financial recovery, maintaining tight controls.
• Budget, implement, manage and reconcile service charges in line with RICS standards.
• Manage voids, statutory compliance and operational overheads, optimising energy efficiency.
• Collaborate with development, engineering, capital projects and building surveying teams to support project delivery and asset stewardship.
• Contribute to team priorities, seeking opportunities to innovate and improve processes, systems and customer service.
• Mentor and support junior team members.
• Enhance customer experience through high‑quality communication and regular interaction.
• Build strong relationships with service partners to ensure optimal service performance.
• Support asset‑level due diligence for acquisitions and disposals.
• Help deliver The Crown Estate's sustainability strategy, including Net Zero and local interventions.
• Work collaboratively to maintain exemplary compliance across health, safety and environmental standards.
• Provide support in crisis and incident management.

Qualifications

• MRICS or equivalent, with at least 5 years' direct property management experience (client side or managing agent).
• Strong ability to deliver excellent customer service and build effective relationships.
• Proven asset management skills, driving performance in line with business priorities and KPIs.
• Good knowledge of landlord and tenant matters, with relevant experience.
• Experience managing mixed‑use and multi‑let buildings.
• People and supplier management experience.
• Strong analytical skills and proficiency in Excel.
• Ability to handle high‑pressure situations and prioritise tasks effectively.
• Excellent verbal and written communication skills.
• Foundational understanding of sustainability, ESG and health and safety in real estate.
• Highly motivated team player who can also work independently.
• Effective collaborator and relationship builder across all stakeholder groups.
• Passion for continuous improvement through data, process and system enhancements.
• Solution‑oriented, with a positive attitude and strong focus on customer service.

Benefits

• 28 days paid holiday, with 2 volunteering days and the option to purchase further holiday.
• Flexible and hybrid working policies.
• Market‑leading family‑friendly policies.
• Shopping discounts in the West End.
• Private healthcare.
• Life and critical illness cover.
• Competitive salary, pension and performance‑related bonus.
• Work‑life balance support and wellbeing initiatives.

As well as a competitive salary, pension and performance‑related bonus offering, we have a wealth of benefits available ranging from flexible working; market‑leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.