Senior Surveyor

Lancaster City Council; Morecambe; On-site; GBP 40,000 - 50,000; Full time

Job summary

A local government authority in Morecambe is seeking a Senior Surveyor to oversee technical inspections and manage a small team. The successful candidate will ensure high-quality service delivery in maintaining Council housing, focusing on aspects such as damp and mould management, while fostering strong relationships with customer service teams. A commitment to service improvement and a passion for customer service is essential. Benefits include generous leave, a local government pension scheme, and various employee discounts.

Benefits

Generous annual leave allowance

Local Government Pension Scheme

Discounted gym membership

Cycle to work scheme

Discounts on leisure activities

Qualifications

• Experience in managing technical inspections for Council Housing stock.
• Ability to manage a small team and oversee various functions related to maintenance.
• Strong understanding of performance monitoring and response to repairs.

Responsibilities

• Arrange and conduct various technical inspections on housing stock.
• Manage responses to damp/mould reports and update performance data.
• Oversee the inspection process related to voids and stock acquisitions.

Skills

Excellent communication skills

Time management

Team management

Customer service skills

Job description

An opportunity has arisen for the role of Senior Surveyor within the Repairs and Maintenance Service (RMS) based at the White Lund Depot, Morecambe. This exciting role will support our improvement journey to provide our tenants, leaseholders and stakeholders with a 1st class repairs and maintenance service.

We are seeking a suitably qualified and competent person who thrives on working in a challenging, varied and performance‑driven culture. You must enjoy working collaboratively with colleagues within RMS, Council Housing Neighbourhood Service, Choice Based Lettings team and our Property, Asset & Compliance team.

The successful candidate will be responsible for arranging and undertaking a wide range of technical inspections to Council Housing stock (tenanted/void dwellings, acquired properties, garages, estate/land & commercial properties and mutual exchanges) within prescribed timescales. The role will also include being the lead for managing our response to reports of damp/mould (or any other hazard under the HHSRS), ensuring our response to such reports are within prescribed timescales. You will also be responsible for ensuring accurate performance monitoring data is kept up to date on the damp/mould tracker.

Managing a small team of Surveyors, you will have a varied role that will range from inspecting repair requests from our customers through to undertaking and validating existing stock condition surveys. You will also be involved in responding to disrepair claims, complaints, and responding to customer requests to undertake improvements. More complex issues (e.g. structural) will require you to appoint and manage external consultants and specialists.

You will have overall responsibility for undertaking a range of functions relating to the repair and maintenance of our stock and will develop strong working relationships with our Customer Services team and Property, Asset and Compliance team. It is essential you have excellent communication and time‑management skills. If you enjoy undertaking a range of challenging tasks this is the role for you.

Working collaboratively with other RMS managers ensuring that you and your team are available to support the inspection process relating to voids, supported moves, mutual exchanges and stock acquisitions. You will also be working with our tenant groups/representatives and being used to scrutiny to improve overall service delivery.

In addition to the above you will support the transition of the current service delivery model as it evolves from being less responsive to a more planned approach to undertaking repair works.

About Disability Confident

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

To undertake this role successfully it is essential that you have customer 1st skills and the drive to deliver a high performing repairs and maintenance service.

The successful candidate must be able to evidence the requirements detailed in the person specification. You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Benefits

• Generous annual leave allowance
• Local Government Pension Scheme (the Council makes a 15.5% contribution)
• Discounted gym membership, cycle to work scheme, opportunity to purchase extra time off, and discounts on days out, activities and retail

Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net‑zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.