Senior Support Worker - Telford, Shropshire

Bromford; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support organization is seeking an experienced leader to guide small teams across supported housing schemes for homeless young adults and adults with mental health needs in Telford. The role involves leading around 10 colleagues, ensuring smooth service delivery, and collaborating with partner agencies to support customers effectively. Candidates should have leadership experience or transferable skills, organizational skills, and a full UK driving license, with travel flexibility.

Qualifications

• Experience of leading or supervising a team in any sector or transferable leadership skills.
• Ability to motivate and support colleagues through change.
• Good organizational and problem-solving skills.

Responsibilities

• Lead and support around 10 colleagues across three schemes.
• Help embed positive ways of working and build trust within teams.
• Oversee customer assessments and personalized support plans.

Skills

Leadership experience

Organisational skills

Problem-solving skills

Ability to motivate

Customer engagement

Job description

Location: Woodlands Scheme, Telford (TF7 5QZ) + travel to local schemes

Salary: Circa £29,580 per annum

Contract: Full-time, Permanent

Closing date: Friday 9 January 2026

Make a Real Difference Every Day

Do you have a passion for helping people and the confidence to lead others? We're looking for a motivated and supportive leader to guide three small teams across our closely located supported housing schemes for homeless young adults and adults with enduring mental health needs. The schemes are all in Telford and are Spring Hill Court, Blews Hill Court, and The Woodlands.

This is a fantastic opportunity for someone with leadership experience or transferable skills who wants to step into a role where they can inspire colleagues, improve services, and make a real difference to customers' lives.

What you’ll do:

• Lead and support around 10 colleagues across three schemes, ensuring services run smoothly and meet customer needs.
• Help embed positive ways of working and build trust within teams.
• Oversee customer assessments and personalised support plans.
• Work with partner agencies to make sure customers get the right help.
• Ensure compliance with safeguarding, legal, and contractual requirements.
• Keep accurate records and manage day-to-day budgets effectively.

What we’re looking for:

• Experience of leading or supervising a team (any sector) OR strong transferable leadership skills.
• Ability to motivate and support colleagues through change.
• Good organisational and problem-solving skills.
• Comfortable working with customers and external partners.
• Basic understanding of budgets and compliance (or willingness to learn).
• Full UK driving licence and flexibility to travel between schemes.

This role is subject to an Enhanced and Adult Barred List DBS check.

Why join us?

This is a chance to join a supportive, high-performing team where your skills will be valued and your impact will be visible. You'll be working in a role that's both challenging and rewarding - helping people stay in their homes and take control of their finances.

We're a values-led organisation that puts people first - both our customers and our colleagues. If you're looking for a role where you can make a real difference, we'd love to hear from you.

If you're ready to make a difference and grow your career with us, apply today!

The closing date is Friday 9 January 2026.