Senior Support Worker - Residential Mental Health

P4 Recruitment Ltd; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Support Worker to provide critical support in a mental health residential setting. You will work collaboratively with staff and external professionals, ensuring safety and compliance while maintaining high-quality care. The ideal candidate will have experience in mental health, possess an NVQ Level 3, and show resilience when supporting individuals with complex needs. This role offers competitive pay at £15.79 per hour and opportunities for ongoing training.

Benefits

Ongoing training and development

Competitive pay

Supportive team environment

Qualifications

• At least 2 years’ experience in mental health or similar frontline support roles.
• Willingness to work towards NVQ Level 3 in Health & Social Care.
• Strong communication skills and ability to maintain professional boundaries.

Responsibilities

• Provide hands-on support to service users.
• Line manage Support Workers and/or volunteers.
• Carry out risk assessments and ensure compliance.

Skills

Communication skills

Empathy

Flexibility

Resilience

Education

NVQ Level 3 in Health & Social Care

Tools

Computer-based systems

Job description

Senior Support Worker (Mental Health Residential)

Location: Guildford
Salary: £15.79 per hour plus additional per sleep
Contract Type: Temporary to Permanent
Hours: Full-time, 37.5 hours per week – mix of Early and Late shifts, 1 sleep per week across a 7‑day rota.

About the Role

• Provide hands‑on support to service users, helping them set and achieve personal goals.
• Line manage Support Workers and/or volunteers, including carrying out supervisions.
• Deputise for the Service Manager or Team Leader when required.
• Carry out risk assessments and ensure Health & Safety compliance.
• Assist with medication management, personal care, and daily living tasks.
• Maintain accurate records and reports using computer‑based systems.
• Work collaboratively with external professionals and attend placement reviews.

What We’re Looking For

• At least 2 years’ experience in mental health or similar frontline support roles.
• NVQ Level 3 in Health & Social Care (or willingness to work towards it).
• Strong communication skills and ability to maintain professional boundaries.
• Resilience and empathy when supporting individuals with complex needs.
• Basic IT skills (email, word processing).
• Ability to work flexibly, including lone working and occasional domestic tasks.
• Desirable: Supervisory experience.

Why Join?

Opportunity to make a positive impact in people’s lives.
Supportive team environment with ongoing training and development.
Permanent contract with competitive pay and benefits.