Senior Support Worker - Learning Disability Services

Kingsley Healthcare; Lowestoft; On-site; GBP 26,000 - 30,000; Full time

Job summary

Kingsley Specialist Services, part of Kingsley Healthcare Group, is seeking a Senior Support Worker to lead the care team and ensure high-quality, person-centred support for residents. The role emphasizes PBS-based care, supervision, and contributing to care planning.

You will work to recognise residents' daily needs, coach staff, and promote independence while maintaining dignity and respect for individuals with learning disabilities and complex needs.

Qualifications

• Senior care experience in a team environment.
• Ability to supervise, appraise staff, and contribute to care planning.
• Commitment to PBS and person-centred care.

Responsibilities

• Recognise and facilitate the daily needs of residents.
• Conduct formal supervisions and appraisals.
• Contribute to care planning and coaching of support workers.
• Promote independence and dignity in daily care.

Skills

Senior care experience

Communication skills

Leadership

Organisational skills

Teamwork

Empathy

Driving licence (UK)

Education

NVQ3 in Health & Social Care

Job description

About the company

Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents’ families, for delivering innovative, person-centred support to adults with learning disabilities, particularly those who may have complex needs.

Staff at our seven services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the ninth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care.

Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Kingsley Specialist Services provides support for people with learning disabilities and complex needs, including those who would benefit from living in a more peaceful setting.

We successfully meet those needs by delivering the positive behaviour support (PBS) model of care, which is at the core of all we do. The PBS values include person-centred care, promoting choice and independence, participation and inclusion. This approach must be applied to all the people we support to empower them to live a meaningful and happy life, within an environment which grows and adapts with each individual.

We endeavour to understand what the person is communicating and respond in a proactive way to meet their needs, as well as offering an alternative behaviour, thereby reducing the likelihood of behaviours of concern or distress. You will be role modelling this approach and supporting staff to apply PBS in all they doprovides support for people with learning disabilities and complex needs who would benefit from living in a more peaceful setting.

Reports to: Home Manager/Deputy Manager/Nurse

Skills and attributes

• Previous experience in a senior care role.
• Strong communication and leadership skills.
• Good organisational skills and ability to prioritise workload.
• Ability to work effectively as part of a team.
• Empathetic and caring nature.
• Full UK Driving Licence is preferred, but not essential.

Education and qualification

• You will have, or be working towards, NVQ3 in Health & Social Care.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.