Senior Support Worker - Dinas Fechan

The Wallich; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading homelessness charity in Swansea is seeking a dedicated individual to coordinate and provide support to service users. The role focuses on promoting independence and helping individuals overcome housing challenges. Ideal candidates will have experience in support roles and a commitment to empowering people. This position offers a rewarding opportunity to make a difference in people's lives.

Qualifications

• Experience in providing support to individuals facing housing challenges.
• Ability to promote independence among service users.

Responsibilities

• Coordinate and provide residential support to service users.
• Assist service users in addressing personal difficulties.
• Ensure delivery of a safe and secure service.

Job description

Hours of Work

Average of37.5 hours per week, 5 week rolling rota, shifts between 08:00-20:00 including some weekends.

The Wallich

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallich www.thewallich.com/about-us

Project Description

The project is located in Swansea and is a direct access hostel for 17 single people aged 18 upwards. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on.

Purpose of Role

To coordinate and provide residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future accommodation. The support will not create or increase dependence. It will “do with” rather than “do for”, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to meet the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

Disclosures and Agency

This role is subject to an Enhanced DBS disclosure.

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Application

Follow the link below to view the full job description and person specification. Please refer to this information when completing your CV and Cover Letter; see our Application Guidance page for tips on what to include:

Job Description Link

Employee Benefits

Closing date for this vacancy is 20th November 2025 at 09:00am.

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

Equity, Diversity and Inclusion

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact [e-mail] or call 02920 668 464