Senior Support Worker - Cardiff Supported Living

Accomplish; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care organization in Cardiff is seeking an experienced Senior Support Worker to join their team. You will lead and support dedicated staff in delivering person-centered care to clients. The ideal candidate should have an NVQ/QCF Level 3 in Health and Social Care and at least 1-2 years of experience. The role offers a competitive salary, career development opportunities, and a range of employee benefits.

Benefits

5.6 weeks of annual leave

Paid DBS check

Career development opportunities

Wellbeing hub access

Discount scheme

NEST Pension Scheme

Competitive pay

Referral bonus

Comprehensive onboarding

Qualifications

• 1–2 years' experience in adult care as a Support Worker.
• A UK driver’s license and own vehicle.
• Confident in supporting both male and female clients.
• Able to lead by example.

Responsibilities

• Leading and supporting a team of dedicated Support Workers.
• Delivering high-quality, person-centered care.
• Encouraging independence and personal growth.
• Assisting with daily tasks including personal care.

Skills

Experience in adult care

Excellent communication

Teamwork

Comfortable using technology

Education

NVQ/QCF Level 3 in Health and Social Care

Job description

Overview

ROLE: Senior Support Worker

LOCATION: Cardiff Supported Living

SALARY: £13.60 - £14.20* per hour

HOURS: Full-time, permanent

Are you an experienced Support Worker with an NVQ/QCF Level 3 in Health and Social Care? Do you have the passion and commitment to lead by example and help others live their best lives? If so, this could be the perfect opportunity for you!

About Us:

At the heart of our work is a belief in the potential of every individual. Our team supports people to live independently, make their own choices, and engage with their communities. From 24-hour care to tailored packages, we adapt to the unique needs of each person—whether in shared homes, individual flats, or family settings.

We also help individuals transition to managing their own tenancies when they’re ready, encouraging autonomy and personal growth every step of the way.

What You’ll Be Doing

• Leading and supporting a team of dedicated Support Workers
• Delivering high-quality, person-centered care in line with individual support plans
• Encouraging independence, dignity, and personal growth
• Assisting with daily tasks including personal care, household duties, budgeting, and community access
• Supporting both male and female clients in their homes
• Liaising with families, professionals, and external agencies
• Using digital tools (iPads, apps, etc.) for record-keeping and communication
• Providing coaching, mentoring, and hands-on support to your team

What We’re Looking For

• 1–2 years' experience in adult care as a Support Worker (senior experience preferred)
• A UK driver’s license and your own vehicle
• Confident in supporting both male and female clients
• Able to lead by example with excellent communication and teamwork
• Comfortable using technology (for care planning and records)
• Passionate about delivering truly person-centered care

Why join us

• Annual Leave - Enjoy 5.6 weeks of annual leave inclusive of 8 public holidays.
• DBS Check Paid - Your Enhanced DBS check, is fully covered by Keys Group, along with any required renewals.
• Qualifications & Career Development - Unlock your potential with our support! We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement.
• Circle - Your hub for wellbeing, engagement and discounts. From tailored exercise advice and healthy eating tips to counselling and savings on everyday purchases, Circle has you covered.
• Amazing Discount Scheme - at High Street retailers, days out, gifts, holidays and even when buying a car, available via a Blue Light card that you will have access to as a Health and Social Care Employee
• NEST Pension Scheme - Save for your retirement with a matched contribution of up to 3% from Keys Group.
• Fair & Competitive Pay - At Keys Group, we pride ourselves on fair and competitive pay. As a Real Living Wage Employer, we ensure fair pay for all, with enhanced pay scales that transparently recognise your qualifications and experience.
• £500 Referral Bonus - Refer talented individuals to Keys Group and split a £500 bonus when they successfully join and complete their probation.
• Full Induction & Introductory Programme - Begin your journey with a paid-for comprehensive onboarding to set you up for success.

About Keys Group

Keys Group supports over 2,500 individuals across England and Wales through its three divisions: Accomplish, providing specialist residential, supported living, and accommodation for adults with learning disabilities, autism, mental health needs, and brain injuries; Keys, offering education and care for children and families through schools, children’s homes, supported accommodation, and family assessment centres; and Peak, delivering indoor and outdoor adventure activities across four UK centres, including bespoke education programs and confidence-building activities like bushcraft, climbing, and canoeing.

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.

Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 18.

If you're a driven and caring professional looking to make a real impact, we want to hear from you.

Apply today and take the next step in your care career!

*Dependent on experience and qualification