Senior Support Worker

HCPA; Stevenage; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare service provider in Stevenage is seeking a Senior Support Worker to deliver personal care and support to service users. Ideal candidates will have experience in health and social care, a Care Certificate, and a driving license. This role involves ensuring the safety and wellbeing of service users while implementing care plans and promoting engagement through meaningful activities. Competitive pay and flexible schedules are offered.

Benefits

Competitive pay based on experience

Flexible work schedules

Comprehensive training and support

Opportunities for progression

Qualifications

• 3 years + experience in health and social care.
• Full UK driving licence with access to a vehicle for work.
• Clear CRB and background check.

Responsibilities

• Provide personal care and support with daily living activities.
• Ensure service user safety and wellbeing.
• Follow and implement individual care plans and risk assessments.

Skills

Verbal communication

Written communication

Teamwork

Problem-solving

Adaptability

Education

NVQ Level 2/3 in health and social care or working towards it

Care Certificate

Job description

About the Company

Connections Healthcare provides high-quality Supported Living and Homecare Services across Hertfordshire and Bedfordshire. As our business continues to grow, we are looking to expand our dedicated team of carers who share our passion for delivering exceptional care and support. We support individuals with a wide range of needs, including:

• Dementia
• Autism
• Epilepsy
• ADHD
• Learning disabilities
• Physical disabilities
• Sensory impairments
• Older adults and those requiring extra daily living support

Our goal is to promote independence, dignity, and quality of life for every person we support. Whether in their own homes or within our supported living services, we strive to create a safe, caring, and empowering environment where clients can thrive.

Why should I apply for this Senior Support Worker job?

At Connections Healthcare, we believe our care workers are the heart of everything we do.

• Competitive pay based on experience
• Flexible work schedules to support a healthy work–life balance
• Comprehensive training and ongoing support to help you grow in your career
• Opportunities for progression as we continue to expand and develop new services

We take great pride in the quality of care we provide. Our team is passionate about making a real difference in the lives of our clients, and we ensure that our care workers feel valued, supported, and respected.

What does this Senior Support Worker job involve?

Hours of Work: 25 - 48 Hours Per Week - Shifts 07:00 - 14:00 / 14:00 - 22:00

Key Role Responsibilities

• Provide personal care and support with daily living activities (e.g., washing, dressing, toileting, feeding).
• Ensure service user safety and wellbeing, responding effectively to emergencies and escalating concerns appropriately.
• Follow and implement individual care plans and risk assessments, maintaining accurate records of care and observations.
• Support service users with domestic tasks, meal preparation, medication collection, and financial errands as outlined in care plans.
• Promote engagement and comfort through meaningful activities, outings, and companionship.
• Liaise with healthcare professionals and senior staff to deliver coordinated care.
• Conduct ongoing risk assessments and adhere to company protocols and CQC standards.
• Communicate clearly and compassionately with service users, colleagues, and management.
• Work flexibly to meet service demands and participate in training and team meetings.

Am I the right person for this Senior Support Worker job?

Essential Requirements

• Clear CRB and background check
• Full UK driving licence with access to a vehicle for work purposes with business insurance or willing to have one
• Care Certificate
• NVQ Level 2/3 or work towards to it
• 3 years + experience in health and social care

Desirable requirements

• Certified in First Aid, Food Hygiene Certification and Manual Handling.

Person specification

• Strong verbal and written communication skills.
• Competent in literacy, numeracy, report writing, and using relevant computer systems.
• Flexible and committed to meeting service user needs.
• Team-oriented with the ability to work independently under pressure.
• Capable of handling sensitive personal care and basic life tasks (e.g., cooking, cleaning, budgeting).
• Physically fit for manual handling duties.
• Sound decision-making and problem-solving abilities.
• Adaptable, innovative, and eager to learn new skills.

If you’re a caring, dedicated, and empathetic individual who wants to be part of a growing organisation that genuinely looks after its staff, then Connections Healthcare is the place for you.