Senior Support Worker

Salutem Care & Education; London Borough of Hackney; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Blue Light Card discounts

Wagestream early access to wages

Refer-a-Friend scheme

Canada Life Death in Service benefit

Pension scheme

Job summary

Salutem Care and Education is seeking an experienced Senior Support Worker to lead shifts and deliver high-quality, person-centred care in our residential setting in London. You will mentor Support Workers, guide care plans, and ensure safe, compassionate support that promotes independence and wellbeing.

We value safeguarding, strong teamwork, and commitment to positive outcomes. The role requires flexibility for various shifts, including nights and weekends, with career progression

Qualifications

• Experience in health and social care, ideally in a senior or supervisory role.
• Strong leadership, communication, and organisational skills.
• Knowledge of safeguarding, medication management, PBS, and person-centred support.

Responsibilities

• Lead and support staff during shifts, promoting best practice and person-centred care.
• Deliver and oversee tailored support that promotes independence, dignity, choice, and inclusion.
• Support the development and review of care plans, risk assessments, and outcome-focused support plans.
• Monitor individuals' health and wellbeing, liaising with healthcare professionals as required.
• Ensure safe medication management, accurate record keeping, and compliance with organisational policies.
• Support Positive Behaviour Support (PBS) approaches and guide staff in managing complex behaviours.
• Promote safeguarding, human rights, and the wellbeing of individuals at all times.
• Complete audits, quality checks, and contribute to continuous service improvement and CQC compliance.
• Oversee financial records and support individuals with budgeting and money management where appropriate.
• Maintain a safe, clean, and welcoming environment, ensuring health and safety standards are met.
• Act as the senior person on shift, responding to incidents and supporting operational requirements.
• Deputise for the Team Leader or Manager when required.

Skills

Leadership

Communication

Organisational skills

Safeguarding knowledge

Medication management

PBS knowledge

Person-centred support

Job description

About The Company

Florfield family is hiring!

We support adults with a variety of learning disabilities and clinical health needs to live their best lives at this beautiful residential home! The individuals we support at Florfield love music, bowling, sensory activities, and have fun! We organise trips around London, attend parties and some of them go to day centre several days a week.

We all strive to demonstrate excellent teamwork at Florfield, it’s like a home from home, working as a family. We offer lots of support and understanding to everyone in the team. The most important thing is, we love helping the individuals to live their best lives!

As a Senior you’ll join us with previous experience in a support role, and able to hit the ground running. Thanks to your support with day to day activities, care plans and reviews, you’ll help us make a difference to the lives of the individuals we support.

Our Senior Support Workers are there to ensure the health, welfare, education and development of the people we support is promoted at each step of their journey.

Now we've shared a glimpse of what it's like to work for us, let us introduce ourselves. We’re Salutem and we are committed to making a positive impact on the lives of thousands of children and adults in England and Wales across our residential homes, schools and day centres. Our dedicated support teams empower individuals to overcome any obstacles and live the life they choose.

Each day will be different, and the main focus of your role is to provide daily support to adults in our residential services. It’s definitely not a normal 9-5, you can work days, nights, and flexible shifts too.

We want the best for everyone we support and that's what makes us a family. If you have the ability to support someone to feel at home, be their true self, and do what makes their heart happy - we want to hear from you. This is a meaningful role and will suit someone who is looking to make a difference and make memories that'll last a lifetime.

We know our staff put 100% into building brighter futures for the individuals we support. That's why we offer career progression no matter where you start in the organisation. Your progress here will be regularly reviewed and as you gain expertise your rate of pay will increase. We believe in creating a Career from Care and we want the support workers we recruit now to become our managers of the future!

Benefits

• Competency Frameworks and Pay Scales – We have a development and reward initiative in place for all our individual colleagues and teams, showing clear career pathways, progression & promotion opportunities, and pay scales to work towards if desired.
• Blue Light Card – Working in social care, all our staff qualify for thousands of discounts in shops, restaurants, and venues on the high street with a Blue Light Card. You can register to get 2-years access to the Blue Light Card for £4.99 and reclaim this cost via our expenses process.
• Wagestream - Any day can be payday with Wagestream, as you can withdraw some of your wages earned early.*
• Care Friends, Refer-a-Friend Scheme – Instantly earn points and cash rewards for referring people you know for roles at Salutem.
• Canada Life, Group Life Assurance - To protect all our staff from day one of employment, we provide a Death in Service benefit via Canada Life, which is offered at 1 x your annual salary.
• Blink, our internal communications app - Giving you a voice and a sense of community across the organisation.
• Pension scheme - for all qualifying staff
• Free DBS check (Disclosure and Barring Service)
• As an organisation, we're committed to supporting our teams and offering a range of perks that look after your financial, mental, emotional and physical wellbeing.
• We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self-care too

About The Role

Senior Support Worker

We are looking for an experienced and compassionate Senior Support Worker to lead shifts and support the delivery of high-quality, person-centred care. You will provide guidance and mentoring to Support Workers while ensuring individuals receive safe, effective support that promotes independence, wellbeing, and positive outcomes.

Key Responsibilities:

• Lead and support staff during shifts, promoting best practice and person-centred care.
• Deliver and oversee tailored support that promotes independence, dignity, choice, and inclusion.
• Support the development and review of care plans, risk assessments, and outcome-focused support plans.
• Monitor individuals' health and wellbeing, liaising with healthcare professionals as required.
• Ensure safe medication management, accurate record keeping, and compliance with organisational policies.
• Support Positive Behaviour Support (PBS) approaches and guide staff in managing complex behaviours.
• Promote safeguarding, human rights, and the wellbeing of individuals at all times.
• Complete audits, quality checks, and contribute to continuous service improvement and CQC compliance.
• Oversee financial records and support individuals with budgeting and money management where appropriate.
• Maintain a safe, clean, and welcoming environment, ensuring health and safety standards are met.
• Act as the senior person on shift, responding to incidents and supporting operational requirements.
• Deputise for the Team Leader or Manager when required.

What We're Looking For:

• Experience in health and social care, ideally in a senior or supervisory role.
• Strong leadership, communication, and organisational skills.
• Knowledge of safeguarding, medication management, PBS, and person-centred support.
• Commitment to delivering outstanding care and achieving positive outcomes.
• Flexibility to work a range of shifts, including weekends, bank holidays, sleep‑ins, waking nights, and participation in the on‑call rota where required.

Join us and play a key role in supporting people to live fulfilling, independent lives.

Our Core Values:

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

Why Choose Us?

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.
• Still not convinced?
• Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute.
• Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces.
• Proud to be a Disability Confident Committed employer.

Salutem Care and Education is dedicated to protecting and promoting the well‑being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre‑employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.