Senior Support Worker

Look Ahead Care Support and Housing; Clewer Village; On-site; GBP 30,000; Full time

Job summary

A leading care and support provider in the UK is seeking a compassionate Support Worker to join their team in Windsor & Maidenhead. Responsibilities include managing housing services, conducting health and safety checks, and supporting customer needs in a supportive environment. The ideal candidate will have an NVQ Level 3 in Health and Social Care or equivalent. Competitive salary of £29,101 per annum for 40 hours per week plus generous benefits including annual leave and training opportunities.

Benefits

Annual leave up to 30 days

Free DBS

Exclusive discounts via Reward Gateway

Fully paid induction programme

Cycle to work scheme

Employee Assistance Programme

Generous pension with life assurance

Qualifications

• Experience in managing and motivating others in a social care environment.
• Ability to engage proactively with customers and agencies in the community.
• Strong commitment to safeguarding and promoting welfare.

Responsibilities

• Handle housing management, including monitoring rent payments.
• Conduct health and safety checks and raise necessary repairs.
• Support an effective team approach to meet customer needs.

Skills

Compassionate care

Resilience

Effective communication

Networking

Organizational skills

Education

NVQ Level 3 in Health and Social Care or equivalent

Job description

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness and Complex Needs Social Care Service in Windsor & Maidenhead, Work proactively to handle the service caseload and support an effective team approach to meeting each customer's identified needs

• Be responsible for housing management at the service which includes monitoring of rent payments, liasing with benefits team and Look Ahead rents team, ensuring shortfalls payments are made by customers.
• managing ASB in line with Look Ahead policy and procedures, new customer sign ups and low level repairs.
• Carry out daily/weekly/monthly health and safety and building checks and be responsible for raising repairs
• Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
• Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, local food banks.
• Involve customers in the design, development and delivery of the service through co-production.
• Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
• Maintain records in accordance with Look Ahead's Information Management policies, procedures and guidance under the direction of the Support Worker's manager(s). Keep a clear desk at all times and assist with archiving and secure disposal of records when required.
• Proactively engaging in learning and development activity to increase knowledge and skills on an ongoing basis.
• Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead, We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Enjoys social interaction and the company of others, networks in local business community

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour

Is highly motivated and a self-starter

Enjoys managing and motivating others

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is passionate and enthusiastic about his/her career and job experiences

Is motivated towards excellence and improvement of personal performance with a can do attitude

What you’ll bring

Essential:
NVQ Level 3 in Health and Social Care or equivalent

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

£29,101.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

Our benefits include

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do