Senior Support Manager

Samsic UK; Wigan; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in Wigan is looking for an operations manager to oversee daily service delivery and ensure client satisfaction. The successful candidate will manage operational processes, financial documentation, and training compliance, ensuring an efficient running of the service. Familiarity with health and safety regulations and strong communication skills are essential. This role offers competitive compensation and opportunities for growth.

Qualifications

• Experience in operational service delivery and client satisfaction.
• Strong understanding of finance management and procurement.
• Ability to manage training and disciplinary procedures.

Responsibilities

• Oversee day-to-day operational service delivery.
• Manage requests relating to operations and health & safety.
• Control and maintain documentation accurately.
• Review and update SOPs for compliance.
• Conduct financial tasks including creating quotes and processing POs.

Skills

Operational management

Financial oversight

Communication skills

Problem-solving

Job description

Payroll

• Update Templa timesheets from all team's spreadsheet timesheets as required to ensure accuracy
• Always check holiday rates using spreadsheet: Samsic Holiday Calculator which differ from normal rates based on average earnings.
• Process approved overtime
• Check/update Overtime Tracker when adding C-Covers on Templa timesheets
• Employee Correction to Pay Request
• update Overtime Tracker spreadsheet
• Update Samsic holiday calculator
• Update and send sick log to payroll
• Log and file sick notes
• Update WIP report
• AWR (Additional Working Request/ Extra hours or OT-Overtime) log and document

Operational

• Oversee day-to-day operational service delivery to ensure smooth running and client satisfaction.
• Manage and respond to daily requests relating to operations, quality, and health & safety.
• Review and update procedures/standard operating procedures (SOPs) to maintain compliance and efficiency.
• Control and maintain documentation, ensuring accuracy, version control, and accessibility.
• Address health and safety concerns promptly, ensuring all issues are resolved efficiently and effectively.

Finance

• Request PO's from client as necessary.
• Ensure PO numbers are added to the WIP Report spreadsheet for 3 sites.
• Kitt Green requests with AWR relating to Cleaning, Security, Samsic supply partners
• Create quotes as requested by the client and obtain necessary signatures for authorisation
• Complete necessary documents as required Samsic - PO - Invoices
• Order and log all Materials/ Consumables/ Equipment included and not included in contract
• Register and raise necessary PO for equipment maintenance.

Swab Tests Results

• Check and ensure the swab results schedule is completed and is up to date.

Attendance Manager Spreadsheet

• Manage tracker of assiduity/ absences, punctuality and holidays - Operatives and Managers

Stationery Items and Archive Room

• Manage requests and order new stationery items:
• Complete necessary logs and trackers following orders

Orders Complete, order and log

• Janitorial Materials/ Consumables/ Uniform (in contract)
• Requests from Plant Team Managers

Training

• Review Training requirements
• Book in any requested training session and raise necessary PO.

Disciplinary - Grievance procedures

• Complete disciplinaries and grievances in accordance with the Samsic policy
• Log any reports following Samsic procedure

Janitorial

• Oversee the janitorial department and clothing stores to ensure efficiency.
• Raise any requests/issues on behalf or to the department.

Requests

• Complete any requests within reason from the Key Account Manager